Khanyisa Matha Email & Phone Number

Cape Town, Wc, Za

Bellville, Western Cape, South Africa

• Monitoring end-to-end services associated with scoped applications via Netcool, AppDynamics, Remedy to identify incidents/trends.• Attending to emails and telephone calls, reporting of faults and assign tasks to operational teams performing maintenance/remote fixing of faults related to the client services environment.• Identify unreachable (communications loss) elements, malfunctioning or inaccessible applications, then log and manage until resolved.• Manage, track & update open faults/incidents in-hand (via BMC Remedy) with operational teams until resolution & closure. [Including faults in-hand external and/or 3rd Party vendors]• Minimize & resolve client escalations as well as escalations highlighted by the team (Junior and other Senior Technical assistants).• Use/Analyze current available reports to resolve current & legacy network faults• Provide First Line Maintenance information and Root Cause Analysis.• Assist with coordinating and managing high-level incident sessions and communications.

Cape Town, Western Cape, South Africa

A Technical Assistant is responsible for the following: •Monitoring of elements and components making up the service.•Liaise with operational engineers and support teams to resolve network faults and restore services.•Event monitoring and dispatching of tasks to relevant teams.•Service dashboard monitoring to detect outages or degradation of services•Manage, track, and update open incidents with field technicians and/or third parties.•Resolve incidents to resolution.•Use/Analyze current available reports to resolve network faults •Provide first line maintenance information and root cause analysis.•Answer agreed percentage of voice calls and emails within allocated service time. DELIVERABLES, KEY INDICATORS AND ACTIVITIESA technical operator has the following deliverables:•Dispatching of tasks to relevant teams.•Liaise with relevant teams and provide support Improve performance towards the client’s key performance indicators•Adhere and follow incidents management process•Manage expectations of third parties•Ensure a mean to time to log (MTTL), mean time to dispatch (MTTD), mean time to restore (MTTR), mean time to close (MTTC) within allocated time.

Tygervalley

Azure FundamentalsAzure AI Engineer Associate

Cape Town Area, South Africa

QA Practical Training : 1. How to analyze /statically test documents of different types(e.g. specs, TDDs, schemas etc.) from 4 different perspective such as IT application, User, Integration, and Business stakeholder/organizational perspective.2. Creation of formal Test requirements and classifying them according to type e.g. Business rule, Process flow, Technical rule and flow, Objects etc.3. Testing without having any written requirements or having only light-weight Agile User stories available.4. Logging defects and progressing them through the defect lifecycle with basic defect management.5. Creating test cases, test plans and runs and Agile test idea creation, to ensure traceability, correct scope and coverage.6. Use of 3 test ware tools7. Verbal and written Reporting/Feedback using formats and with basic QA metrics e.g. DDP, DAR etc.SDLC Models : Experience working in both sequential(V-model), iterative SDLC models(Agile hybrid)

Cape Town Area, South Africa

• Health check staff equipment• Team Admin (Asset registers, Ticket system clean up)• Internet connection setup• Setup and connection of Hardware and Software• Capturing, tracking and updating technical assets• Assisting in computer Literacy• Assisting in setting up new lab• Manage Window Server in lab• Work with Google Sheet• Providing support in diagnosing hardware and software issues and trouble-shoot-Implement• Install software also antiviruses

Cape Town Area, South Africa

System development/Java learnership

Noncampa (Kwt)

1. Teaching computer literacy, 2. CAMI Maths, CAMI Reader, 3. retrieving mails, typing and printing. 4. Updating the school’s website. Take pictures on school events. 5. Reporting to Sifunda Kunye Organisation.

King Williams Town

King Williams Town

Shelly Beach

Diploma, Information Technology

Education record