Kevin Hardiman Email & Phone Number

New York, United States

Palo Alto, California, US

New York, NY, US

• Modern Data Platform Builder
• Design, build, modern data platform to democratize data to allow data consumers to engage with the flow of data in their organizations.
• Simplified, visual, drag-and-drop approach to building data pipelines.

San Mateo, California, US

• Scaled global commercially-oriented Customer Success team responsible for retention as well as expansion.
• Streamlined metrics, process, playbooks for optimal onboarding, issue resolution in service of above.
• Established customer journey and implemented customer health tracking process.
• Maintained GRR of 95%, with NRR upwards of 120%.
• Established formal cross-functional processes to ensure successful relationships with Product, Engineering, and Sales teams.

San Mateo, CA, US

• Global responsibility for Customer Success focused on retention and expansion.
• Delivered end-to-end enterprise Big Data services with an end goal of BI and analytics.
• Refined core functions of the team including Technical Support, Training, Customer Success; managed team to set of defined metrics.
• Partnered with various functions in Arcadia including Sales, Engineering, Product Management, and Marketing to advance the needs of customers.
• Maintained gross retention rate above 90%, with a net retention rate of 110%.

Mclean, VA, US

• Lead design, architecture, implementation of modern business intelligence data platform.
• Drove alignment between Product Management (PM) and Engineering organizations, ensuring PM’s needs are met while maintaining consistency in the platform.
• Leveraged Professional Services experience across numerous customers to drive Logi Analytics’ modern architectural and design approaches forward including security, data, data visualization.

Mclean, VA, US

• Built and managed a team of 20+, grown from initial 2-3.
• Provided strategic guidance to customers on their journey to adopt BI and data analytics solutions.
• Delivered data analytics solutions to customers across a number of industries including financial services, healthcare, consumer packaged goods, and more.
• Designed, marketed, and implemented solutions offerings helping customers realize the value of data.
• Developed and maintained implementation partners as an augmentation of the team.

Herziliyah, Central, IL

Managed team of consultants building complex, fault-tolerant, cloud-based application focused in the financial services industry.

Consulting company founded to provide cross-industry data and business intelligence solutions.

Austin, Texas, US

Scoped, budgeted, and delivered on-site services worldwide for dozens of customers, including: PepsiCo, Fannie Mae, BearingPoint, HSBC, Harvard University, R. L. Polk & Co, Hearst Corporation, and Insight Communications.

• Designed and developed the implementation of the Sony Music Business Intelligence system.
• Managed a team of Sony technical resources, SAS and 3rd party consultants to successfully build and deploy the BI platform.
• Worked closely with business users to develop reporting and campaign management requirements that became the basis of the overall implementation.

New York, NY, US

• Served as chief architect for over 50 clients including Tommy Hilfiger, Ford Motor Company, Orange (UK), Roche Diagnostics, and Clear Channel Communications.
• Modeled, tested and deployed a data warehouse for customers that focused on web traffic, campaign participation & response, customer registration, subscription, and survey response.
• Managed client relationships to ensure necessary modifications to operational systems for data collection and secure extraction of customer information.
• Managed clients’ vendors to ensure proper collection and handling of customer information.

• Designed and developed user interface software for the Network Traffic Management (NTM) Group’s Netminder™ application, used by many large domestic and international telephone companies to maintain network traffic.
• Employed full life-cycle development model (requirements analysis, design, development, testing).
• Developed in C, on VAX and multiple UNIX platforms (Solaris, HP-UX).
• Coordinated software migration from VAX to HP-UX.