Khari Walker Email & Phone Number

Charlotte, North Carolina, United States

- Maintain seamless customer experience - Troubleshoot issues with POS systems

• Manage and maintain IT infrastructure and software licenses for network management software• Troubleshoot network connectivity issues both wired and wireless, and assist with resolving network-related problems• Design and implement processes and policies for the handling of IT infrastructure• Develop Python scripts to streamline production processes for product development• Collaborate with cross-functional teams, including product development and engineering, to identify and communicate recurring technical issues and suggest improvements• Subject matter expert for specific product lines, providing valuable insights to the sales and marketing teams during product launches and campaigns• Develop and update technical documentation and FAQs to assist internal teams in finding a quick resolution• Consistently meets and exceeds individual and team KPIs, such as response time and ticket resolution rates

Mooresville, North Carolina, United States

- Played a key role in the assembly and configuration of newly designed Point of Sale (POS) systems, preparing them for nationwide deployment. This involved ensuring system security and network connectivity, aligning with best practices in IT infrastructure.- Contributed to quality assurance processes, meticulously testing and validating the functionality and security of POS systems before deployment, demonstrating attention to detail and commitment to maintaining high standards in technical operations.- Collaborated closely with the IT department and external vendors to streamline deployment procedures, showcasing strong communication and coordination skills.- Provided technical support and troubleshooting for POS systems, enhancing user experience and operational efficiency, and ensuring system reliability.- Participated in shipping procedures, ensuring secure and efficient transport of sensitive IT equipment, reflecting an understanding of the importance of secure logistics in technology deployments.