Harriet Ravhutsi Email & Phone Number

Kwazulu-Natal, South Africa

• Daily, monthly and yearly sales targets to achieve by achieving Key Performance Indicators (KPI's) · Sales representative to uphold company's values, uphold high integrity and company's set goals · Relationship Management at all times by keeping customer's happy and satisfied through quality face-to-face calls; e-mail; SMS; telephonic and WhatsApp communication · Serve as the lead point of contact for all customer account management matters · Build and maintain strong, long-lasting client relationships · Negotiate contracts and close agreements to maximize profits for both CCBSA and the customer · Search for new customers by opening new accounts and ensuring customers buy from CCBSA and by further providing new CCBSA coolers in order to store products in CCBSA coolers · Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors · Ensure the timely and successful delivery of our orders and solutions according to customer needs and objectives · Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders · Develop new business with existing clients and/or identify areas of improvement to meet sales quotas · Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts) · Prepare and relay coolers as per CCBSA Role model · Put up snapper frames at outlets as per CCBSA Role Model• Collaborate with sales team to identify and grow opportunities within territory and selling new products to customers · Assist with challenging client requests or issue escalations as needed · Implement and ensure outlet (client) adheres to PDAs (promotional discount advice's) or communicate non-adherence and remove constantly non-adhering outlets · Visit each outlet weekly, bi-weekly; bi-monthly or monthly to verify coolers, ensure that coolers are free of abuse, take orders and check that coolers and storerooms are free of expired stock ·

City Of Johannesburg, Gauteng, South Africa

• Responsible for the completion of all documented basic call handling processes.• Respond to (Interactive Voice Response - IVR) customer calls by answering timeously,• identifying the customer through the customer ID and verification and confirming• Their details on SAP CRM.• Take accountability for taking orders and processing the data to ensure that action is• Taken on the order.• Identify customer emails through system or manual identification.• Ensure cross-sell and up-sell opportunities are capitalized upon.• Develops and maintains professional relationships with customers and ensure that• Customer’s expectations have been met.• Introduce customers to new product offerings.• Attend to customer's order query by determining the order status and attending to the• type of request: order change, load prioritization, delivery change, delivery time change,• ETA, credit blocked, out of stock, dispatched, out of delivery day, planned order or• Unplanned order.• Query Handling Responsibilities.• Attend to the customer's query in an efficient and professional manner through• Determining the reason for the call and if it is a new or existing query.• Provide customers with right first time fulfilment of products/services including• Timeous resolution of queries or escalation to the appropriate department. (First call• resolution)• At the point of warm transfer, ensure that the escalated contact agent or customer• credit representative is aware of and understands the history of the contact thereby• Ensuring that the transfer is accurate and complete.• Attend to various customer queries including pricing, attributes, general account• queries, special events, sales, sponsorship, delivery, master data, asset and equipment,• Packaging and installation queries.• Capture all customer queries attend to query or determine appropriate escalation• mechanism/depot/role and create a service ticket if necessary

South Africa

• Customer focused - ability to excel in the provision of service• Ensuring calls are answered within the prescribed timeframes.• Ability to consistently deliver quality service on volume variances in inbound contacts• Manage pressure in peak periods.• Solution Orientated with a proactive approach to problem resolution.• Able to determine when escalation is required• Checking how far is the client application• Assisting client will all the requirements for civic and immigration services • Identifying customer needs and providing information on a board range of home affairs services and functions • Logging customer’s cases and calls• Maintaining high standards of product and knowledge

Randburg, Gauteng, South Africa

• Customer focused - ability to excel in the provision of service• Ensuring calls are answered within the prescribed timeframes.• Ability to consistently deliver quality service on volume variances in inbound contacts• Manage pressure in peak periods.• Solution Orientated with a proactive approach to problem resolution.• Able to determine when escalation is required• Checking how far is the client application• Assisting client will all the requirements for civic and immigration services • Identifying customer needs and providing information on a board range of home affairs services and functions • Logging customer’s cases and calls• Maintaining high standards of product and knowledge