New Leaf Service Contracts Inc. is an employee-owned company. We specialize in delivering flexible and innovative WARRANTY SOLUTIONS, all backed by A-rated insurance carriers. We are built on a foundation of program innovation, fanatical customer service and client support in every sales channel including brick and mortar, online, call centers and more.New Leaf’s whole NEW APPROACH enables dealers to offer plans at each customer touch point and provide unique coverage benefits for virtually all categories of products. We serve millions of customers just like yours and protect the products people count on every day.MISSION STATEMENT:To be an empowered organization that leverages leading edge technology to deliver exceptional service experiences.NEW LEAF CORE VALUES:- INTEGRITY: We are transparent, respectful, loyal and responsible in everything we do. - SERVICE: We deliver an unparalleled experience and value to our customers, partners, and coworkers.- COMMUNITY: Our diverse workforce is committed to the enrichment of our communities and environment.Our SERVICES include…- Extended warranty solutions- Day one customer care services- Manufacturer support- Contact Center Services- Service network solutions- Warranty Recall administration- Subscription plans- Aftermarket - Omni Channel Sales and MarketingOur PARTNERS include Online & Offline Retailers, Manufacturers, Insurance Companies, Service Providers, Subscription Providers, Associations, & Buying Groups.OUR PRODUCT TYPE extends to Appliances, Consumer electronics, Footwear and Apparel, Sporting goods, General merchandise, Jewelry + Watches, Furniture, Whole Home & Connected Home, Security, and Specialty Products.PLAN TYPES include:- Date of purchase - Extension - Accidental damage - Product Replacement- Commercial plans- Insurance based benefits program- OEM Warranty- Whole home appliance/HVAC/Electronics- Connected Home- Subscription - Refurbished / Scratch DentABOUT ME:- 25+ years of success in the extended service contract and customer support industry- Held multiple executive leadership positions in the development and implementation of warranty and customer service solutions on consumer products, home warranties and connected homes. - Programs have generated well over $500 MM in gross profits. If you would like to explore how we can drive revenue and enhance your customers overall post sale experience through unique warranty and customer support solution, let’s set up a call. You can message me via LinkedIn or by email at kmena@newleafsc.net
Listed skills include Leadership, Product Marketing, Team Building, Strategic Partnerships, and 34 others.