Kristen Hasche Hatch Email & Phone Number

Concord, Ca

Berkeley, Ca

Serve as point of contact for all customers (established and potential) regarding quality objectives, procedures and concerns. Direct and manage daily activities for the effectiveness of the plant's quality assurance function throughout a 27,000 sq. foot facility. Coordinate and work with customers, Project Management, and Engineering Departments providing technical support to meet and fulfill customer expectations. Provide guidance and instructions to shop employees regarding compliance issues. Run customer and internal audits, which includes Finding and Observation closures.• Led an NQA-1 customer audit, which led to an initial order of $500,000• Improved quality system to significantly reduce customer audit findings• Create company’s procedures and forms according to process regulations and customer requirements• Completed Lead Auditor Training Class – 2018

Plan, direct, and manage customer projects, including reviewing contracts and scope, building timelines, tracking work progress, and ensuring all customer requirements are met. Assist Purchasing Agent with vendor management and procurement planning to meet deadline and budget requirements. Organize and distribute purchase orders, bill of materials, specifications and drawings to the necessary departments. Assist with bid packages. Maintain files in accordance with quality requirements. Create and implement procedures that increase efficiency and customer satisfaction. Manage sales and marketing for the entire company.• Managed projects with company’s top customer and helped company to receive the Project Excellence Award in 2012• Handled and prepared customer audit Corrective Action Reports leading to a successful audit, saving relationship with company’s number one customer • Acquired two new major long-term customers in first 6 months, increasing business by $800,000 annually

Managed sales and customer service for California, Arizona and Nevada, which included 35%-40% travel. Reviewed product pricing and gross margin goals for existing products and established new product pricing on an annual basis. Conducted market research on competitive data. Trained customers’ purchasing and sales teams on capabilities and products. •Exceeded forecast goals for four consecutive years while working from home office.•Identified, secured and managed the largest order in company history (with a new customer), increasing sales by $1.5 million dollars.•Increased business in new sales territory $300K in first 6 months and over $1 million in 3 years.

Developed relationships with established customers, while establishing new accounts through cold calling and networking.•Reached sales of $1.25 million in first 6 months, which exceeded forecast by 20%.•Pioneered use of online construction market information for bidding and marketing information.

Managed direct sales and customer relations with U.S. customers; included 30-40% travel. Handled approximately 60 accounts, accounting for 22% of all product shipments. Analyzed market conditions for pricing and competitor data. Conducted internal and supplier audits to meet ISO 9001 standards. Trained new employees in all aspects of inside sales, company policies, and corporate software. Marketed to end users and engineering companies to increase company exposure.•Promoted 3 times from Inside Sales to Outside Sales to Senior Sales Representative. •Received Sales Over-Achievers Recognition Award in 1997. •Salvaged customer relationship with million dollar distributor.