1- Identify opportunities to improve the customer's experience.2- Develop and implement customer success plans.3- Manage the customer's account and ensure that they are getting the support they need.4- Track and report on customer performance metrics.5- Process and closely monitor clients' payments, and refunds, review account adjustments, resolve client discrepancies and short payments, small balance write-offs, delinquency notices, customer reconciliations, and processing credit memos.6- Work with other departments within the company to ensure that the customer's needs are met.7- Stay up-to-date on the latest trends in customer success.8- Represent the company to the customer.

1- Draw a critical cycle for the user journey from sales to renewal.2- Establish clear retention goals and process milestones for the client and employees to work toward.3- Experience working Seek to promote the value of the product and upsell services and products with brand image and promoting value through customer experience4- Assist in creating training courses and educational materials for other members of the department5- Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company6- Manage a team member toward (Retention – Cross Selling – Upselling) objectives.7- Converting the customer to a partner and getting a referral program from that point.8- Manage the support team toward the best technical support model.

1- Design, pilot, and scale initiatives to increase value and ROI for Udacity customers.2- Collaborate with sales partners to develop value realization models and project ROI during the pre-sales process.3- Partner with the CSM on individual accounts to run detailed learner and line manager interviews to assess the impact of Udacity programs.4- Develop a clear understanding of the customer needs and problems we are trying to solve and, together with the Customer develop value levers and metrics.5- Deep Technical Education expertise and thought leadership with the ability to articulate through compelling storytelling at all levels of the organization.6- Analyze all data from customer surveys and interviews and produce a Business Impact Report for delivery to major customer stakeholders.7- Correlate additional sources such as EMSI skill and hiring data, Radford compensation data, and other sources to craft compelling value analytics and proof points.8- Create a standard set of metrics that allow for an easy-to-consume value realization model.9- Lead industry-specific research on skills, challenges, direction, technology adoption, and transformation to drive deeper value discussions with Customers and CSMs.10- Ability to speak in terms of business outcomes related to solutions both internally and with the client, and lead teams who can model business cases associated with our solutions/offerings.

1- Develop and execute strategies to drive business in new and existing markets.2- Recruit, hire, and train the sales team to reach top talents.3- Set sales goals, compare performance to goals, and adjust goals as needed.4- Mentor employees to help them achieve individual & and team objectives.5- Assess current team processes and procedures, identify opportunities for improvement, and implement them.6- Provide detailed and accurate sales forecasts.7- Coach, mentor, and provide feedback to team members.8- Foster a competitive yet collaborative team environment.9- Assess individual performance through observation and measurement, and suggest corrective actions as needed.10- Educate customers and prospects on SIDUP's propositions and services.11- Achieve the monthly sales target as per the projects allocated.12- Reach new leads.13- Create weekly sales report.14- Submit the KPI of the sales team to the HR Department. 15- Support in creating the ROI for the marketing cost (sales team salaries).16- Establish strong customer relations while representing local and national clients professionally.

1- Learn the MindNation sales process with a strong understanding of MindNation’s unique value proposition.2- Identify ideal customer verticals, accounts, and contacts in order to start the sales process.3- Present and sell MindNation products and services to current and potential customers through high volumes of phone calls and web-based presentations.4- Follow up on leads and referrals resulting from Business Development Consultant and individual prospecting.5- Maintain accurate account information and activity detail in the Customer Relationship Management system (CRM) Service existing accounts, obtain orders, and establish new accounts.6- Plan and organize a daily work schedule to call on existing or potential sales targets.7- Develop and present business cases to customers, demonstrating MindNation’s value and ability to meet customer business objectives.8- Monitor competition and gather current marketplace information. (Including but not limited to pricing, products, delivery schedules, merchandising techniques, etc.).9- Act as a beacon for industry standards, researching and reporting changes in products, service, and policy, and evaluating results.10- Achieve the product sales objectives and territory turnover targets by promoting and selling a range of products and services to new and existing customers in accordance with MindNation’s strategy.11- Identify new opportunities within the assigned territory based on potential in line with strategic product objectives.12- Develop and maintain a territory call plan established around customer prioritization, product objectives, company annual sales targets, profit objectives, and individual territory targets13- Develop regular, positive, and consistent lines of communication with the Regional Sales Manager, Business Development Consultant, Customer Experience team, Marketing, Sales Operation, and other relevant interested parties within MindNation.

1- Achieving growth and hitting sales targets by successfully managing the sales team.2- Designing and implementing a strategic sales plan that expands the company’s customer base and ensures its strong presence.3- Manage recruiting, objectives setting, coaching, motivating, and performance monitoring of sales representatives/supervisors.4- Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.5- Present sales, revenue, and expense reports and realistic forecasts to the management team.6- Identify emerging markets and market shifts while being fully aware of new products and competition status.

Aqarmap is an online platform that allows users to buy, sell and rent real estate properties in Egypt & Saudi Arabia. Aqarmap was founded in 2011. Aqarmap's headquarters is located in Cairo, Egypt. Aqarmap owns +200K unique listings, +1M monthly website visitors, and sells real estate units with a total amount equivalent to 75B EGP annually.Key Achievements:1- Directed a team of 7 personnel in the "B2B Sales" department.2- Increased annual revenue by 25% in 2019.3- Brought in 14M EGP per year (3.5M EGP Quarterly).4- Brought in 60 new customers in 2019, with a total value of 15M EGP (250K EGP per client).Responsibilities:1- Achieve growth and hit sales targets by successfully managing the sales team.2- Design and implement a strategic business plan that expands the company’s customer base and ensures its strong presence.3- Own recruiting, objectives setting, coaching, and performance monitoring of sales representatives.4- Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.5- Present sales, revenue, and expense reports and realistic forecasts to the management team.6- Manage organizational sales by developing a business plan that covers sales, revenue, and expense controls.7- Set individual sales targets with the sales team.8- Track sales goals and report results as necessary.9- Oversee the activities and performance of the sales team.10- Coordinate with marketing on lead generation.11- Develop the sales team through motivation, counseling, and product knowledge education.12- Understand ideal customers and how they relate to our products.

Aqarmap is an online platform that allows users to buy, sell and rent real estate properties in Egypt & Saudi Arabia. Aqarmap was founded in 2011. Aqarmap's headquarters is located in Cairo, Egypt. Aqarmap owns +200K unique listings, +1M monthly website visitors, and sells real estate units with a total amount equivalent to 75B EGP annually.Key Achievements:1- Managed a team of 15 personnel in the "Customer Excellence" department.2- Successfully managed to lower the churn rate of the organization to 5% in 2018.3- Brought 500K EGP in revenue from renewal deals of existing customers in 2018.4- Increased Customer Satisfaction Rate to 78% with a 200% increase in 2018 over 2017.Responsibilities:1- Provide the necessary skills and experience required to develop business in an increasingly diverse marketplace.2- Provide the necessary guidance to other members of the team.3- Set a clear mission and deploy strategies focused towards that mission.4- Develop service procedures, policies, and standards.5- Analyse statistics and compile accurate reports.6- Recruit, mentor, and develop sales agents and nurture an environment where they can excel through encouragement and empowerment.7- Keep ahead of industry developments and apply best practices to areas of improvement.8- Control resources and utilize assets to achieve qualitative and quantitative targets.9- Maintain an orderly workflow according to priorities.10- Handle challenges and unexpected events that may come up in the course of conducting the business.11- Set revenue goals and enact marketing strategies that enhance product sales.12- Establish strong relationships with customers by coordinating efforts between them and our team members.13- Drive the business revenue on a short-term and long-term basis by identifying potential clients and aiming to keep them as repeat customers.

Aqarmap is an online platform that allows users to buy, sell and rent real estate properties in Egypt & Saudi Arabia. Aqarmap was founded in 2011. Aqarmap's headquarters is located in Cairo, Egypt. Aqarmap owns +200K unique listings, +1M monthly website visitors, and sells real estate units with a total amount equivalent to 75B EGP annually.Key Achievements:1- Brought in 40 clients in 2015 and 2016.2- Managed a portfolio consisting of 120 existing clients.3- Closed 10 partnership deals and brought new allies during 2016.4- Increased organization revenue by 100% in 2016 over 2015 bringing about 2M EGP annually.Responsibilities:1- Meet and liaise with clients to discuss and identify their advertising requirements.2- Work with the marketing department of Aqarmap to devise an advertising campaign that meets the client's brief and budget.3- Present the campaign ideas and budget to the client.4- Act as an account manager to brief media, creative, and research staff and assist with the formulation of marketing strategies.5- Liaise with, and act as the link between, the client and Aqarmap by maintaining regular contact with both.6- Ensure that communication flows effectively.7- Negotiate with clients and Aqarmap's marketing department about the details of campaigns.8- Present creative work to clients for approval or modification.9- Handle budgets, manage campaign costs, and invoice clients.10- Write and prepare client reports.11- Monitor the effectiveness of campaigns.12- Undertake administration tasks.13- Arrange and attend meetings.14- Make pitches along with other sales departments, to try to win new businesses for Aqarmap.

1- Present purchase offers to sellers for consideration.2- Interview clients to determine what kinds of properties they are seeking.3- Advise clients on market conditions, prices, mortgages, legal requirements, and related matters.4- Generate lists of properties that are compatible with buyers' needs and financial resources.5- Accompany buyers during visits to and inspections of the property, advising them on the suitability and value of the homes they are visiting.6- Compare a property with similar properties that have recently sold to determine its competitive market price.7- Prepare documents such as representation contracts, purchase agreements, closing statements, deeds, and leases.8- Answer clients' questions regarding construction work, financing, maintenance, repairs, and appraisals.9- Advise sellers on how to make homes more appealing to potential buyers.

1- Handle customer requests/issues/questions in a professional manner and strives to deliver a first-time resolution service.2- Meet defined KPIs including NPS and sales.3- Process transactional activities in line with Vodafone standards, policies, and processes.4- Provide accurate and timely information by fully investigating all customer inquiries using all available equipment and applications to ensure that incidents and problems are resolved efficiently and within SLAs.5- Exchange information effectively, to direct customer requests/issues/questions/complaints to the relevant teams for action (e.g. to activate services, solve claims and complaints, apply discounts).6- Use time proactively and efficiently to deliver on service targets.7- Provide feedback and suggestions to develop and improve customer experience in respect of call trends/drivers.8- Good understanding of Vodafone products, services, systems, policies, and processes in order to effectively deal with a variety of questions and customer transactions.9- Effectively interact with stakeholders where necessary, to assist with efficient query/complaint resolution.10- Act as an advocate of Vodafone, protecting the reputation by following _VOIS Brand Tone of Voice.11- Perform other job-related duties or tasks defined by the supervisor or resulting from assigned agendas.

1- Apply basic working knowledge of systems, procedures, customers, products, and processes to perform assigned functions with moderate reliance on others for direction.2- Work requires some judgment, but is performed primarily according to standard procedures with close supervision.3- Provide responsive and competent customer support within a call center environment.4- Ensure that all customer issues are resolved at the first instance.5- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.6- Continuously work for exceptional customer experience, resulting in high customer satisfaction scores.7- Deliver and exceed customer-specified service levels for handle time.8- Learn, understand, retain, and regularly update and demonstrate product/process knowledge.9- Track, document and retrieve information in the call tracking database.

1- Answer Incoming phone calls with an average handling time of 30 seconds.2- Answer phone calls and respond to customer requests.3- Give customers the right and accurate info.4- Provide customers with the required telephone number for whatever firm, association, company, institution...etc.5- Keep the customer happy and satisfied with the speedy phone service.6- Transfer customers to the right phone extension if needed.7- Build Rapport with customers and create a friendly atmosphere with them.