Utilized product knowledge, created tailored answers to guest inquiries, requests, and complaints, and found effective solutions when required.Handled the needs and wants of the guests starting from pre-arrival until departure and ensured to raise all concerns with the relevant department.Maximized use of Opera PMS to check and track guest requests for room reservations and resort services.Promotes ongoing promotions to the guest to add sales and make their stay extraordinary.Interacted enthusiastically with every guest, delivering professional and courteous assistance for sales and service requirements.Consistently achieving optimal productivity by collaborating with numerous departments, managers, and colleagues.