Krunal Khatri Email & Phone Number

Pune Area, India

Description: Fenergo is client life cycle management tool used for client Onboarding, Risk assessment, Regular/General Review maintenance. The application is currently live for London and New York Jurisdiction. It takes care of regulatory compliance of both the jurisdictions. Role and Responsibilities:• Understanding the end to end application design to handle the issues reported• Understanding the complex data model to deliver multiple user reports• Custom report automation for frequently required reports using Control-M jobs• Direct interaction with the Customer/Client in multiple locations• We don’t have access to see the application code, hence we need to co-ordinate with vendor for support in such cases. • Escalating/Prioritizing the urgent items/issues blocking day to day BAU work• Understanding business process and application usage to identify application upgrade/change. • Making bulk updates for regular review cases using SQL scripts• Migrating customers from legacy system to Fenergo using migrations utilities. • Understanding IIS configuration and server management for performance issues. • Installing and Renewing SSL certificates in various application components. • Application knowledge documentation ownership to create/update documents such as Run Handbook, Current State Document and Induction manual. • Acting as lead from offshore for this application

Pune Area, India

Description: Aetna is one of the major healthcare provider in USA. I was working under claims domain handling issues/items for claims suite of applications. Role and Responsibilities:• L2 level application support for applications APC (Automated plan converter), OMS (Output Management System), ORS (Operational reporting system). • Understand plan benefits mapping to handle issues for incorrect payment in ACAS (Automated claims adjudication system)• Generate and distribute reports for plan conversion capacity using JCL jobs• Prioritizing testing issues reported during open enrolment period.• Managing team of 7 (L1 + L2) team members form offshore as a lead. • After 4+ years of hands of experience in application, transitioned my work to take up new SRA role • As a SRA, understanding change requested by various AD team and business users. • Create a Service request for each request, if required. • Scheduling and driving requirement gathering calls involving all the stakeholders in the change. • Create and manage SR deliverable – SR Document, SR Deliverable list, SR traceability matrix etc. • Documenting the approvals on the requirements by taking signatures using IBM ClearQuest tool.• Finalizing testing approach, Code drop date (In QA region), System testing date and Production implementation date. • Taking post production signoff after successful deployment of the change.

Sydney, New South Wales, Australia

• Experience with using various Azure services like – Azure Virtual Machine, Azure Load Balancer, Azure Virtual Network and Azure Storage.• Experience in managing Infrastructure code in Terraform templates. • Experience of using code version control tools like Github. • Experience of using DevOps Tools like Jenkins and OctopusDeploy for CI/CD pipeline and application alerting and monitoring. • Creating Azure AD roles and group for RBAC • Actively contributed to designing solution and strategy for migrating. Identified a way to migrate app that requires minimal co-ordination with interfacing teams. • We had a regulatory requirement to have multi cloud solution for this app. Primary – Microsoft Azure Backup cloud – AWS• Ensuring network level connectivity between all application interfaces (internal/external) – Troubleshooting and resolving connectivity issues• Provided evidence to APRA to meet cloud hosting regulatory requirement based on CAST (Cloud Adoption Standards and Techniques) framework • Successfully cutover multiple test/dev versions of application from On-premises to Azure to AWS and vice versa. This was required to demonstrate Multi cloud capability for the application (MCT-5). • Resolved all the issues coming out of regression testing, Pen testing and performance testing.

Bachelor Of Science In Infotmation Technology, Bsc(I.T.)

Education record