Mohammad Sameer Khatri Email and Phone Number
Mohammad Sameer Khatri work email
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Mohammad Sameer Khatri personal email
Mohammad Sameer Khatri phone numbers
Senior Systems Engineer with 10+ years in the technology industry, specializing in VOIP systems, network design, VPN tunnel creation, and project management. Driven by a passion for delivering exceptional customer support and maintaining consistent high SLA success rates above 90%. Adept at leading teams, problem-solving, and communication. Currently pursuing a Bachelor's degree in Cybersecurity to broaden technical knowledge and stay at the forefront of industry developments. Committed to driving technical excellence in support operations and to providing outstanding service to customers, motivated by a genuine love for technology and a dedication to excellence.
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CisosafeRichmond, Tx, Us
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Senior Information Technology EngineerIt Kauai Oct 2022 - PresentLihue, Hi, Us -
It SpecialistIt Kauai Apr 2021 - Dec 2022Lihue, Hi, Us
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It TechnicianHarris Health System Jan 2021 - Mar 2021Bellaire, Texas, Us -
It Support TechnicianHigh Standards Technology, Inc. Sep 2019 - Sep 2020Houston, Texas, Us -
Migration SpecialistMarek Jun 2019 - Aug 2019Houston, Tx, Us -
Service Desk EngineerGranite Construction Jan 2019 - Apr 2019Watsonville, California, Us -
Service Desk TechnicianCornerstone Home Lending, Inc. Dec 2017 - Feb 2018Houston, Texas, Us -
Service Desk AnalystWood May 2015 - Sep 2017Aberdeen, Gb• Provide phone support for all Woodgroup employees • Create, renew, terminate, and disable user accounts. • Create/Edit accounts on Lync 2013• Assist to setup user’s work email via MDM on their phone through AirWatch Console• Install various software using SCCM (System Center Configuration Manager) to Run Advertised Program (RAP)• Troubleshoot Microsoft Office issues 2010 and 2013• Remote into user’s machine via Remote Desktop Connection, Windows Remote Assistance, TeamViewer version 8/9, SCCM Remote Control Viewer• Installation of Citrix reciever, web plug in for Citrix and provide basic troubleshooting• Fixed corrupt profiles• Have a maintained SLA above 90%, and resolve on average about 30-40 tickets per day• Provided support to the following regions: Asia, Europe, Africa, Australia, North and South America• Provided troubleshooting for Cisco AnyConnect• Managed the security for all the network paths, created/modified folders with special previlliges if required.• Configured mailboxes through Exchange Management Console -
Service Desk AnalystAmerican Bureau Of Shipping Oct 2014 - May 2015Spring, Texas, Us• Provide phone and desk side support for all ABS employees worldwide• Create, Renew and disable user accounts, VPN accounts, and Cisco IP phone accounts using Admin Console and Active Directory.• Assist users with McAfee Encryption login issues.• Help remote-users with software and hardware related issues.• Remote in to user’s computer via CA Remote control or Microsoft Communicator. • Troubleshoot Microsoft Outlook .PST file issues, install local and network printers,• Install various software using SCCM (System Center Configuration Manager) to Run Advertised Program (RAP)• Configure iPhones via Cisco call manager express.• Assist users to set up their personal Blackberry, iPhones, and Windows 8 phones to receive company emails; Create and setup accounts in Blackberry Enterprise Server.• Responsible for first response and proper escalation of datacenter events that relate to power, network, or cooling.• Set up Cisco VPN connections for user to have direct access to the network -
Desktop EngineerService Corporation International May 2014 - Oct 2014Houston, Tx, UsDesktop/Laptop on-site and phone support; Printer/Fax support; Backup system support; -Updating current infrastructure; Deploying new equipment; Provide investigation, diagnosis, resolution and recovery for hardware/software problems. Maintain overall ownership of user’s issue & service ensuring that they receive resolution within a reasonable time frame. Manage service requests, software installations, new computer setups, upgrades, etc. Record incident resolutions in the Help Desk tool. Provide enhancement request feedback to IT regarding technology environment and user needs through the defined processes. Support the following technologies: Microsoft Office 2007 products – Outlook, Word, Excel, Access, Internet Explorer, Windows XP, desktops, laptops, printers, networked copiers, NIC’s, basic LAN/WAN connectivity and others as assigned. -
Computer TechnicianUs Micro Corporation Jan 2014 - Mar 2014Audit incoming/outgoing shipments.Wipe data off the hardrives using linux.Test printers, laptops/notebooks, servers, lcds, and cpus.Repair all kinds of notebooks mostly HP, Lenovo, Dell.
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Manufacturing Associate 2Hewlett-Packard Aug 2013 - Sep 2013Houston, Texas, Us -
Service Desk AnalystOem Distributors & Cellular Point Apr 2013 - Jul 2013Houston, Us• Operate as service point-of-contact for help-desk, helping to diagnose, troubleshoot, and resolve tickets• Assist in programming operating system from Windows 2000 to XP for 35 workstations.• Provide daily technical support for Outlook e-mail, network, connectivity, telecommunications, peripheral equipment, and system maintenance. Set up computers and install software.• Reset of network account password using Active Directory• New user outlook account creation -
Regional It CoordinatorTokyo Computer Solution Company Jan 2011 - Feb 2013• In charge of receiving all the hardware shipment from the head office• Perform testing and audits on all the received hardware for any malfunction before building and repairing• Build and test of all the HP server hardware along with doing break fix on the HP and Dell workstations• Test and repair of all the mobility devices such as Blackberry, iPhones, iPads, and HP touch pads• Manage all hardware inventory in MS Excel for audit purposes
Mohammad Sameer Khatri Skills
Mohammad Sameer Khatri Education Details
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Champlain CollegeInformation Technology -
Houston Community CollegeGeneral
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Klein Collins High School
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Roots College International
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Bahria Foundation College
Frequently Asked Questions about Mohammad Sameer Khatri
What company does Mohammad Sameer Khatri work for?
Mohammad Sameer Khatri works for Cisosafe
What is Mohammad Sameer Khatri's role at the current company?
Mohammad Sameer Khatri's current role is Senior IT Engineer at IT Kauai.
What is Mohammad Sameer Khatri's email address?
Mohammad Sameer Khatri's email address is mo****@****oan.com
What is Mohammad Sameer Khatri's direct phone number?
Mohammad Sameer Khatri's direct phone number is +128162*****
What schools did Mohammad Sameer Khatri attend?
Mohammad Sameer Khatri attended Champlain College, Houston Community College, Klein Collins High School, Roots College International, Bahria Foundation College.
What are some of Mohammad Sameer Khatri's interests?
Mohammad Sameer Khatri has interest in Social Services, Civil Rights And Social Action, Politics, Education, Environment, Science And Technology, Human Rights, Animal Welfare, Health.
What skills is Mohammad Sameer Khatri known for?
Mohammad Sameer Khatri has skills like Active Directory, Technical Support, Windows Xp, Help Desk Support, Software Installation, Networking, Customer Service, Hardware, Servers, Windows 7, Troubleshooting, Operating Systems.
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