Support a web based master agreement management system for functional and technical support.Support Compliance applications.Responsible for Production and Staging releases, Batch monitoring, application availability, housekeeping and User queries. Carried out database and application server migration activities. Analyze and develop user’s report generation queries. Automate Manual work where possible. Batch monitoring on Dollar Universe, Unijob, Autosys and crontab.Implement new rules/alersts in GENEOS acording to requirement. Responsible for Incident, Problem and change management as per ITIL Process.Associated with ZIP Program.

Successfully completed transition for four applications by visiting on-site client location. Received appreciation from Business Head for successful project migration. Developed health check scripts so that issues are dealt pro-actively. Documented all BAU and daily/monthly/quarterly/yearly activities. Setting and checking alarms and warnings for CRON jobs. Involved in Incident and problem management along with RCA of issues & preparation of Workaround for same. Monitoring and housekeeping the server involved in Incident and Problem management of Fixed and Mobile Billing. Carried out RCA & Problem Management Drive in R6 to reduce Order failures due to Process, Design and Product issues. Actively participated in discussion with customer to mitigate failure impacts and find out optimized solution for the same. Involved in working with the team on technical & functional issues along with training and knowledge transfer within the team. Performed OAT testing for various releases.