Kathrina Sheilamae Manuel Email and Phone Number

Convergys is a top company in the world that specializes customer management, established for more than 70 years.Process card maintenance including card activation, cash and check deposit, stop payment, explain posting summary of all transaction, close and reopen account for demand deposit accounts which include savings, checking and debit card account.Provide account maintenance to loan, mortgage and safety deposit account.Work with standards that include team and individual performance factors such as customer experience, compliance,average call handling time, schedule adherence and reliability with emphasis on customer satisfaction. Received Outstanding Award for 4 consecutive months for exceeding the targeted metrics consistent

Telstra is Australia’s leading telecommunications and information services company, offering a full range of communications services and competing in all telecommunications markets. • Assist store dealers in processing orders, explain plan service information, and resolve billing inquiries and disputes• Work with standards that includes team and individual performance factors such as quality, schedule adherence, NPS resolution, decision quality and with an emphasis on customer satisfaction, experience and compliance • Received Ovation award for best performance for 3 consecutive months

One of the oldest financial institutions in the United States known for being financially strong and with a proven commitment to customers, community and economy.• Activate and provide benefits of over 200 types of credit cards including brands cards and partner cards.• Process customer requests and answer inquiries by proceeding through appropriate workflows • Resolve financial and non-financial customer inquiries including billing and account maintenance.• Achieving specific performance standards that includes team and individual performance factors such as quality, schedule adherence, availability, decision quality and with an emphasis on customer satisfaction, experience and compliance TELUS INTERNATIONAL PHILIPPINES - 5/F Market Market Bonifacio Global Taguig City Technical Service Representative November 25, 2013 – February 10, 2014Pioneer in the global call center outsourcing and IT development industry, a multi-national, multi-billion dollar Canadian telecommunications giant. TELUS International delivers extraordinary customer service and value to the world’s most sophisticated Clients.• Perform expert functions to resolve simple to complex inbound queries about wireless mobile phone subscribers both prepaid and postpaid.• Assist card member with their application, billing inquiries and other customer related issues.

The only Manila based University that provides quality education in the northern part of the country.Full time teacher in 8 subjects for all tertiary year-level;Served as Radio One adviser at 88.5MHz DWND FM

Established in the Philippines since 1937 and leading business process in outsourcing known for its quality services in a long-standing tradition of excellence, customer satisfaction, and commitment to business ethics and integrity.• Received and answered customer calls and queries at an average of 130 calls per day• Delivered customers’ satisfaction and problem solutions to the company’s clients over the phone in courteous, professional and friendly manner.• Sold numbers of AppleCare Protection Plan • Awarded as One of Top Performer for the months of January 2011-April2012 by Apple Inc.• Recognized as one of the Top Seller Agents in the company for the period of January 2011-April 2012• Received Ovation Award for Best Balanced Scorecard for year 2011-2012, IBM-Manila - Apple Inc.