Ahmed K. Email & Phone Number

Cairo, Cairo Governorate, EG

Katameya

• Took charge of HR functions for Breadfast Coffee division, includingtalent acquisition, employee relations, performance management, andtraining.
• Ensure compliance with labour laws and company policies whilenurturing a positive work culture to enhance employee morale andproductivity.
• Spearheaded strategic initiatives focusing on employee engagement.

Maadi

Providing outstanding customer support via live chat, swiftly resolving inquiries and issues to guarantee a seamless user experience. Demonstrated empathy and deep product knowledge to assist customers effectively, cultivating positive relationships and elevating overall satisfaction levels. Maintained performance metrics, including a low Average Handling.

Maadi

Provided exemplary customer service and technical support to users of Elmenus, a online food ordering platform. Responded to inquiries and effectively troubleshooted issues related to platform features and functionality.

Maadi

Demonstrated expertise in resolving complex inquiries and analyzing customer needs, ensuring exceptional service delivery.Coaching and training initiatives to enhance team performance and drive continuous improvement, resulting in an increase in customer satisfaction ratings.Leveraged strong interpersonal and communication skills to collaborate effectively.

Managed daily customer inquiries and contributed to the escalation team for complex cases, showcasing strong communication and problem-solving skills.Addressed customer concerns by actively listening and providing timely and accurate resolutions, resulting in a 95% satisfaction rate. Oversaw customer account inquiries, ensuring accurate information was.

Cairo, Egypt

Led the writing team, directing creative efforts and ensuring the consistent delivery of high-quality content meeting audience interests.Orchestrated idea flow within the team, fostering innovation and alignment with editorial objectives.Collaborated with editors and management to devise and execute content strategies aligning with magazine.

Maadi

Mentored and supported interns, aiding in the refinement of their writing skills and professional development. Provided hands-on guidance in generating original concepts and enhancing article ideas for compelling content. Cultivated a creative environment, empowering interns to unleash their full potential and foster innovation. Offered personalized.

Cairo, Egypt

Conducted market analysis to optimize price-to-quality ratio for required products/services, resulting in cost saving.Utilized analytical skills to research and compare prices from diverse vendors, ensuring competitive pricing and quality standards.Negotiated contracts and maintained supplier relationships, achieving favorable terms and cost.

Bachelor Of Arts - Ba, English Language And Literature, Good

High School Diploma