As a Talent Acquisition Specialist at Breadfast, I am dedicated to sourcing and hiring top talent that aligns with our company's values and goals. With a background in CX, I bring a unique perspective to the recruitment process, ensuring that candidates not only meet the job requirements but also embody the customer-centric ethos of our brand. I leverage my strong communication and interpersonal skills to build relationships with candidates, hiring managers, and internal stakeholders, ensuring a seamless recruitment experience. I graduated with a BA in English Language and Literature from Helwan University Cairo in 2021, which has equipped me with the critical thinking and writing skills necessary for effective talent acquisition. Fluent in Arabic, English, and German, I am passionate about utilizing my multilingual skills to connect with diverse candidates and contribute to building a more inclusive workplace. I am also committed to continuous learning and growth, constantly seeking opportunities to enhance my skills and knowledge in the field of talent acquisition.
Breadfast
View- Website:
- breadfast.com
- Employees:
- 1784
-
Senior People AdvisorBreadfastCairo, Cairo Governorate, Eg -
Talent Acquisition SpecialistBreadfast May 2024 - PresentKatameya• Took charge of HR functions for Breadfast Coffee division, includingtalent acquisition, employee relations, performance management, andtraining.• Ensure compliance with labour laws and company policies whilenurturing a positive work culture to enhance employee morale andproductivity.• Spearheaded strategic initiatives focusing on employee engagement. -
Cx AssociateBreadfast Jul 2023 - May 2024MaadiProviding outstanding customer support via live chat, swiftly resolving inquiries and issues to guarantee a seamless user experience. Demonstrated empathy and deep product knowledge to assist customers effectively, cultivating positive relationships and elevating overall satisfaction levels. Maintained performance metrics, including a low Average Handling Time (AHT) and consistently high satisfaction rates. Fostered collaboration with cross-functional teams to ensure effective communication and a hassle-free experience for customers. -
Support Specialist IiElmenus Apr 2023 - May 2023MaadiProvided exemplary customer service and technical support to users of Elmenus, a online food ordering platform. Responded to inquiries and effectively troubleshooted issues related to platform features and functionality. -
Subject Matter ExpertSwvl Dec 2021 - Mar 2022MaadiDemonstrated expertise in resolving complex inquiries and analyzing customer needs, ensuring exceptional service delivery.Coaching and training initiatives to enhance team performance and drive continuous improvement, resulting in an increase in customer satisfaction ratings.Leveraged strong interpersonal and communication skills to collaborate effectively with cross-functional teams, facilitating seamless problem-solving and resolution. -
Customer Service RepresentativeSwvl Sep 2021 - Dec 2021Managed daily customer inquiries and contributed to the escalation team for complex cases, showcasing strong communication and problem-solving skills.Addressed customer concerns by actively listening and providing timely and accurate resolutions, resulting in a 95% satisfaction rate. Oversaw customer account inquiries, ensuring accurate information was provided to resolve service complaints and ensure satisfaction.Developed strong problem-solving skills, enabling quick identification and resolution of issues while maintaining professionalism. Collaborated with the customer service team and management to enhance processes and procedures, leading to improvements in the overall customer experience. -
Head WriterUncaged Magazine Jul 2021 - Sep 2021Cairo, EgyptLed the writing team, directing creative efforts and ensuring the consistent delivery of high-quality content meeting audience interests.Orchestrated idea flow within the team, fostering innovation and alignment with editorial objectives.Collaborated with editors and management to devise and execute content strategies aligning with magazine objectives.Spearheaded recruitment and training of new writers, nurturing their professional growth and development. Demonstrated strong leadership, fostering a collaborative and productive work environment conducive to team success. Conducted comprehensive review and editing of articles to maintain magazine standards for quality and accuracy.
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Writing InstructorUncaged Magazine Mar 2021 - Jul 2021MaadiMentored and supported interns, aiding in the refinement of their writing skills and professional development. Provided hands-on guidance in generating original concepts and enhancing article ideas for compelling content. Cultivated a creative environment, empowering interns to unleash their full potential and foster innovation. Offered personalized feedback and maintained open communication channels to facilitate continuous growth and development of interns.
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Procurement SpecialistPep Global Mar 2020 - Aug 2020Cairo, EgyptConducted market analysis to optimize price-to-quality ratio for required products/services, resulting in cost saving.Utilized analytical skills to research and compare prices from diverse vendors, ensuring competitive pricing and quality standards.Negotiated contracts and maintained supplier relationships, achieving favorable terms and cost reductions.Implemented meticulous organization and attention to detail in purchasing processes, ensuring timely and cost-effective procurement.Demonstrated effective written and verbal communication with vendors and internal stakeholders, facilitating smooth interactions and agreements.Managed multiple projects concurrently, meeting purchasing needs within established timelines and budgets through efficient prioritization and multitasking.
Ahmed K. Education Details
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Creative International SchoolHigh School Diploma
Frequently Asked Questions about Ahmed K.
What company does Ahmed K. work for?
Ahmed K. works for Breadfast
What is Ahmed K.'s role at the current company?
Ahmed K.'s current role is Senior People Advisor.
What schools did Ahmed K. attend?
Ahmed K. attended Helwan University Cairo, Creative International School.
Who are Ahmed K.'s colleagues?
Ahmed K.'s colleagues are Hinar Sabry, Moustafa Mansour Shawky, Amr Moustafa, Bassam Youssef, Esraa Hamdalla, Hassan S Nassar, Islam Kamal Hussein.
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