 Spearheaded and optimized sales, sourcing and fulfillment functions. Lead the sales strategy development & deployment across multiple channels. Actively seek out for new and untapped agents and establish new and profitable relationships. Formulated commercial proposals focusing on developing long-term business relations with clients. Managed, developed and maintained relationships with external providers with regular visits and feedback on product and services. Ensured optimal distribution of… Show more  Spearheaded and optimized sales, sourcing and fulfillment functions. Lead the sales strategy development & deployment across multiple channels. Actively seek out for new and untapped agents and establish new and profitable relationships. Formulated commercial proposals focusing on developing long-term business relations with clients. Managed, developed and maintained relationships with external providers with regular visits and feedback on product and services. Ensured optimal distribution of Mycab products in MENA region for maximizing profits and fulfilling business objectives. Managed customer complaints and ensure that they are replied within 48 hours. Deriving exceptional customer experiences through enhanced services, standards and processes. Responsible for grabbing the corporate business through the travel agent network.  Recruited, trained and managed the call center out bound and in bound customer service team. Drafted and delivered the customer service team training program Show less

 Responsible to develop supply chain solutions and manage business improvement projects. Oversee stock levels, inventory ordering cycles and aim to improve overall inventory turn. Liaising with the suppliers, production and sales teams to ensure efficient planning is in place to optimise stock holdings and minimise stock outs Management of the operation team consisting of Plant managers, Depot managers, Transport Executive, Scheduler, RT HSE manager, Monitor Drivers, Drivers, Transport… Show more  Responsible to develop supply chain solutions and manage business improvement projects. Oversee stock levels, inventory ordering cycles and aim to improve overall inventory turn. Liaising with the suppliers, production and sales teams to ensure efficient planning is in place to optimise stock holdings and minimise stock outs Management of the operation team consisting of Plant managers, Depot managers, Transport Executive, Scheduler, RT HSE manager, Monitor Drivers, Drivers, Transport contractors and Plant and Transport operation team, a total of 300 personals. Plan, organize, direct, coordinate and control the operation activities of major 2 Plants. Ensured optimised operational cost and reduces downtime – overlook shift arrangements with Plant In charges to meet the daily volume requirement of sales. Ensure plant operations within proved budget, directed and coordinated operational activities within the plant to maximize returns and increase efficiency. Strategic and budget forecasting for staff, focusing on daily, weekly and monthly targets in consultation with the Marketing department to increase revenue generation Planed and implemented the maintenance management system at plants that provide high reliability of operations of the machines- ensure the team executes breakdown maintenance in the shortest possible time. Ensure from technical department that the plants are in line with the international standards and codes, compliance with the Government and other statutory requirement. Formulated and implemented operational policies and SOP’s to manage the plant’s operations effectively. Establish the Plant Kpi’s for monitoring and better controls in order to bring efficiency in the operational cost and time. Show less

Management role to develop supply chain Master plan and optimize portfolio of assets and supply points to customers. Developed and implemented customer specific tariffs from activity based costing models to help generate profitable customer portfolio and associated pricing. Delivered an End-to-End strategic/operating plan for country. Responsible for SHV's transport operations in Pakistan, management of secondary and primary transportation, making legal contracts with the cartage… Show more Management role to develop supply chain Master plan and optimize portfolio of assets and supply points to customers. Developed and implemented customer specific tariffs from activity based costing models to help generate profitable customer portfolio and associated pricing. Delivered an End-to-End strategic/operating plan for country. Responsible for SHV's transport operations in Pakistan, management of secondary and primary transportation, making legal contracts with the cartage contractors, negotiations with the trucks and tankers manufacturers (locally and internationally) for the purchasing of trucks and LPG tankers.Self-management of company owned fleet including hiring and training of drivers, vehicle maintenance management, operation management and journey management. Interaction with the Government agencies like police, explosive department & civil authorities for the smooth running of the fleet.Training:Supply Chain Management Lahore University of Management Sciences (LUMS - 07)Problem Solving and Decision making LUMS - 2007Finance for Non Finance Managers LUMS - 2003Management Training Program Peter Coleman - Feb 2006LPG Induction In house training at Marriot Islamabad by Henry Bets 2005 Creative Management Workshop March 2005 Show less

Based at Machike Installation and responsible for the movement of oil product in the central region. It included product movement from refineries (PARCO) to Machike Terminal and from there to 150 Retail outlets, 45 Industrial/ Agricultural customers and to different Shell Depots across Pakistan. Transporting a volume of above 2 Million liters per day (worth more than US $ 400.0 Million/year)Managed Fleet of 200 ADR Oil tankers, the largest fleet of ADR trucks in Pakistan at that time… Show more Based at Machike Installation and responsible for the movement of oil product in the central region. It included product movement from refineries (PARCO) to Machike Terminal and from there to 150 Retail outlets, 45 Industrial/ Agricultural customers and to different Shell Depots across Pakistan. Transporting a volume of above 2 Million liters per day (worth more than US $ 400.0 Million/year)Managed Fleet of 200 ADR Oil tankers, the largest fleet of ADR trucks in Pakistan at that time, in any Oil companyManagement of the Shell Contractors according to shell HSSE Standards and helping them in Implementing the HP (Hauliers Professionalization) Program. Machike based contractor M.M.Malik was the first contractor in Shell Pakistan to be awarded as a Professional Contractor.Responsible for the proper training of the contractors and Shell Staff in the following areas: Defensive Driver's Training, Vehicles Safety Check, Hazard Route Mapping, Accident Investigation, Safety Meetings, Potential Incident Reporting, Drivers Working Hours/Journey management, Mid way rest Station Management Show less

Management operational role to manage all activities in the largest supply chain envelope in the country consisting of a Large Terminal and a cluster of smaller Terminals, to handle both fuels and lubricants, with direct customer interface/ management. Managing large organisation with a staff of 85 and cluster with 100+ FTEs, 25 own fleet and 2 hauliers (42 vehicles) based at Terminal.Responsible for receipts, storage and dispatch of oil products including HSD, Super, HOBC through road… Show more Management operational role to manage all activities in the largest supply chain envelope in the country consisting of a Large Terminal and a cluster of smaller Terminals, to handle both fuels and lubricants, with direct customer interface/ management. Managing large organisation with a staff of 85 and cluster with 100+ FTEs, 25 own fleet and 2 hauliers (42 vehicles) based at Terminal.Responsible for receipts, storage and dispatch of oil products including HSD, Super, HOBC through road tanker and pipeline to the depots and 180 retail outlets and industrial/agricultural customers. Achievements:Achieved high HSSEQ and cost efficiency through regular E2E envelope Operational planning with Sales. Initiated proactive engagement of customers (Customer appreciation days to demonstrate HSSEQ). Effective operational management of supply disruptions on account of price volatility or national labour union issues. Turned around a workplace fraught with problems pertaining to gangs, theft, poor morale, difficult union issues and high turnover.Created specialist teams from workforce and introduced monthly staff awards. Achieved very high service standards through quality and quantity controls and operational excellence.Achieved Best in Class flagship terminal status with strong external relations with local Government and industry members. Amidst best safety performances in Industry.Nominated as the Most Prominent Individual for the 2nd and 3rd quarters in 2000.Through better work processes helped in saving Rs 0.9 million in the year 2000Provided consultancy advice to the young entrepreneurs as a part of Shell Tameer Programme (a sustainable development program that meets the need and aspiration of the young generation) Show less