⚫ Plan and develop merchandising strategies that balance customers’ expectations and company’sobjectives.⚫ Analyse sales figures, customers reactions and market trends to anticipate product needs andplan product ranges/stock.⚫ Lead time reduction in product development.⚫ Keep customer satisfaction by understanding technicalities of socks manufacturing.⚫ Understand requirements of production engineering at the stage of product development.⚫ Reduction of cost without compromising on quality.⚫ Production friendly development.⚫ Build constructive customer relationships and team with channel partners to build pipeline andclose deals⚫ Determines customers' needs and desires by specifying the research needed to obtain marketinformation.⚫ Raw Material usage and its calculation based on cone weight method.

Customer Care & Technical Services:Working as a head of service department.Managing a team of technical staff.Communicating courteously with customers by telephone, email and face to face.Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.Issuing refunds or compensation to customers.Attracts potential customers by answering product and service questions; suggesting informationabout other products and services.Work with all personnel and outside contacts to satisfy clients and achieve company goals.Developing feedback or complaints procedures for customers to use.Developing customer service procedures, policies and standards.Prepares product or service reports by collecting and analysing customer information.Recommends potential products to management by collecting customer feedback and analysingcustomer needs.Sales:Selling manufacturing solutions for Apparel Industry, Technical Textile, Commercial Embroidery,Upholstery and Home Textile.Specialist of AMANN Threads & Spare Parts (JUKI Sewing & Barudan Embroidery).Developing long-term relationships with clients through managing and interpreting their requirements.Providing help and advice to customers using our organization's products.Negotiate new maintenance contract and secure existing contracts.

Sales & Marketing:Marketing of Textile (Spinning) Components, majors are Ring Travellers & Ring Cups KANAI (JAPAN) Rubber Cots & Rubber Aprons INARCO (INDIA)To visit customers as well as competitors customers on daily basis for follow up and new business. To convince the clients about our products by providing them yarn results, production figures and feedback of our existing customers. Also highlight positive aspects of our products in front of them.Update our principals regarding new market trends and competition.Maintain and update mills data on individual bases. Like its machinery detail, running material and spinning conditions.Attend workshops, trade shows and seminars to keep up-to-date on changes and innovations in the industry.Business Development:Developing the marketing strategy and plan.Analyse market for business opportunities.Identify, pursue & develop new products according to market demands.Communication with our principals regarding all business matters like future strategies, new developments, quality of products, sales targets, pricing, new orders and their shipment plan.To maintain stock of regular products.Set customer to customer policy on the bases of their potential, feedback & confidence limit, buying behaviour, financial position and market reputation.Technical Services:To conduct the trial of new and existing products.Issued samples and ensure proper follow up of these samples.Make a comprehensive trial report with the help of yarn quality results, technical specifications and customer’s feedback. Also update our principals on daily bases.Attend complaints and try our best to resolve it on site.Compile all facts and figures about complaint and send it to our principals, for their improvement and suggestions.Follow up with unsatisfied customers to ensure issues are resolved and the customers are satisfied.Give instructions to mill production staff for the purpose of solving problems.