Khawja Ashhad Email & Phone Number

Bangladesh

Responsible for operating the E-Commerce business as well as for financial performance and stakeholder management.Firmly believe in empowering the team and has successfully achieved the following:1. 16 % Sales Growth (half yearly) - Yr - 20192. 24% growth in number of orders (half yearly) -Yr -20193. Expanded Delivery Coverage to 80% of Dhaka City, Chittagong City and Sylhet City. - Yr - 20204. Achieved Positive Contribution profit for the first time through improvement in other income and optimization of Communication cost and Delivery costs.5. Introduced new sales channel on top of own e-commerce: Delivery through partners platform (Pathao, Foodpanda, Shohoz & EVALY). Achieved a new record of 22% sales contribution (usually <2%) through online channel (own platform plus partner platform).6. Leading Shwapno.com mobile application project, expected to go-live mid April 2021.7. Awarded E-Commerce Movers Award by E-Commerce Association of Bangladesh, E-CAB for active contribution during Pandemic. 8. Implemented Compliant IA store inspection tool throughout Shwapno, improving operational efficiency and digitizing store activities.

Dhaka

1. Implemented Salient Business Intelligence Tool for overall data mining and business insight generation efficiency.2. Design and develop KPI and business performance Dashboards in Power BI platform3. Lead JDA store planogramming tool project to optimize store space and improve GMROS4. Analyze, Design, configure and Execute marketing campaigns to improve Loyal Customer’s average basket value and purchase frequency.5. Supervised and Implemented Shwapno Customer Complain Tool to track customer complaints.

Bangladesh

Business Process Management Develop business processes for Outlet Product Receiving/Delivery, etc. Perform root cause analysis for billing error, stock gap, etc. Develop to do list/ work flow for outlet operation.Campaign Management Design campaigns for Loyal Customers, Lapse Customers, regular customers. Measure and track Campaign effectiveness Work with third party like Capillary tech & PWC to roll out campaigns.Business Analytics Develop dashboards for Profitability analysis Data mining to find area of problem and develop actionable insights. Prepare reports and develop dashboards on outlets performance, customer satisfaction score and customer complain. Project Management Coordinate, communicate with internal and external stake holder for the implementation of new software. Develop schedules and ensure availability of both stake holder. Solve issues/problems causing delay in project progress.

Dhaka

Reporting directly to the Head of Customer Experience and Business Process Management, I have the following responsibilities: • Discussing with respective Dept. and documenting/drawing all the process maps which are required for: Business Process Automation, Billing Dispute/Error/Quality Assurance• Preparing Reports for Outlets KPI• Documenting all the Dept. KPIs to prepare the KPI Dashboard• Calculating and/or Documenting of all activities related to Customer Experience/Retention Strategy• Analysing the market price comparison data, sales data to find key trends• Outlet visit• Any other tasks given by the supervisor as per business need

Master'S Degree, Applied Statistics And Data Science

Bachelor’S Degree, Electrical And Electronics Engineering

Activities and Societies: Member of IEEE. Participated in Indoor Sports Competition. Participated in Industrial tours.I have explored.

High School, Physical Sciences, A And 2 B'S

Activities and Societies: Participated in Intra School Indoor Sports Competition.

Ordinary Level, Science And Economics, 4 A'S And 3 B'S

Activities and Societies: Captained School Cricket Team. Participated in Cultural Activities.