Kevin Buchanan Email & Phone Number

Norcross, Georgia, United States

Maintain and increase shelf facings for all products according to company standards. Clean shelving, rotate products and price all packages as necessary. Display all products by brand. Utilize Point-of-Sale materials to stimulate sales. Build, merchandise and maintain all secondary and promotional displays. Merchandise and stock all coolers if needed to effectively sell products. Call on each account as scheduled. Create, develop and maintain goodwill in every account. Drive company vehicle safely, courteously, and obey all traffic regulations. Keep company vehicle neat and clean at all times. Cooperate with Pre-Sell Representative and Merchandiser to ensure maximum efficiency and service of the bulk system.

Alpharetta, Ga

Provide customer service by greeting and establishing a relationship with customers while informing them of our products and services. Perform cashier functions and follow minor policy while completing customer transactions. Participate in wine, spirits, and beer training to learn how to provide customers with recommendations and connect them to the right products. Replenish and maintain inventory and store visual presentation, including home spots, end caps, and platforms in preparation for product delivery.

Atlanta, Ga

Single point of contact for 50+ hospitals 3PL freight management contracts in Southeast region covering AL, GA and FL with annual total contract value in excess of $12 million. Created more knowledgeable client base by educating customers on mode optimization for inbound/outbound Small Parcel, LTL and courier shipping services. Assisted customers in exceeding "Cost Avoidance" goals in excess of $5 million. Received Sales Excellence Awards for exceeding 100% goal attainment for 5 consecutive years.

Alpharetta, Ga

Single point of contact for 9 managed print service accounts in Mid-Atlantic region covering MD, PA, and VA with annual total contract value in excess of $4 million. Delivered comprehensive account plan for assigned clients including account set up and ongoing customer support throughout life of contract. Collaborate daily with sales, back office, and field delivery teams to ensure clients’ business expectations are exceeded resulting in 97% contract retention. Identified and pursued new opportunities with install base clients resulting in 24% increase in sales of add-on business in first three years.

Atlanta, Ga

Exceeded $6 million in annual revenue managing contracts and delivery for 10 Fortune 500 mission critical customers in Great Lakes region. 40% reduction of reactive service case creation by establishing proactive best practices for software patching and firmware updates. 10% decrease in system downtime and 30% reduction in problem reoccurrence by streamlining call flow procedures to quickly pinpoint system recovery resources required for problem diagnosis. Achieved top customer loyalty survey scores and 100% renewal rate by developing and growing customer relationships through contract lifecycle.

Behesda, Md

Successfully deployed property management system implementation project for 60 Marriott full service hotels on-time and on-budget. Forecasted cost projections and conducted logistics planning for hotel-wide system implementation. Facilitated executive steering committee briefings regarding installation, training, technical logistics, and investment requirements. Procured all required peripheral devices, including: desktop/laptop PC’s, workstations, laser jet printers, HUBS, routers, and fiber-optic switches. Managed 4 member installation team onsite coordinating implementation activities. Implemented organization, installation and system efficiencies resulted in:• reduced time to prepare hotels for installation and cutover from 7 to 4 days• improved guest satisfaction index scores by 25%• decreased employee attrition by 10%

Bethesda, Md

Designed, developed, and implemented all enhancements to Marriott’s full service property management system software. Authored and edited monthly inter-departmental newsletter. Performed on-site hardware and software upgrades at full service hotels nationwide.