Deeba Khorrami Email & Phone Number

Remote

▪ Executed and managed 4-8 SaaS product implementations concurrently and worked with internal and external stakeholders to ensure key milestones are achieved within deadlines, while cultivating and maintaining positive relationships and high customer satisfaction rates.▪ Directed and facilitated collaboration between content, engineering, product, and quality teams to ensure successful completion of more than 22 client product launches and operational improvement projects across the enterprise.▪ Spearheaded an implementation process improvement project resulting in solutions reducing the time to product launch from 5 months to 3 months, reducing time-to-revenue.▪ Designed optimal product implementation workflows to ensure efficient cross-functional collaboration between 7 internal teams, which resulted in increased visibility, enhanced communication, and higher workforce resource capabilities.▪ Developed, standardized, and maintained key operational requirements and materials for new product software launches such as IVR, AI, and email features to ensure enterprise-wide alignment.▪ Led a Salesforce improvement initiative to enhance company platform usage, which doubled sales reporting efficiency for executive team members to investors for strategic planning.▪ Monitored project risks and presented solutions to internal and external stakeholders to mitigate potential issues, and to ensure actions connect with network goals.▪ Configured Medicaid and Medicare member data ingest requirements for various payers to enable personalized member outreach aimed at increasing clinical quality measure performance.

▪ Analyzed claims data of clinical quality measures from contracted value-based programs to establish annual network priority improvement areas for 60+ healthcare facilities, which resulted in shared savings of $11.5M and increased network performance payments.▪ Educated and coached colleagues and partner healthcare facilities on core Lean Six Sigma concepts and tools to improve clinical quality measure performance and key operational processes.▪ Developed KPIs to measure progress of program goals, effectiveness, and sustainability, supporting strategic alignment with company initiatives. ▪ Presented key data findings of program evaluations to executive leadership to highlight opportunities for cost savings and performance improvement.▪ Collaborated with finance and accounting leads to determine projected value-based healthcare savings and to ensure accurate monthly financial tracking of contracts.▪ Engaged with hospital and primary care practice leads monthly to discuss process improvement activities and guide actions to connect with network goals▪ Facilitated monthly action team meetings with frontline staff and department leads to address workflow barriers and identify opportunities for improvement between departments and service levels▪ Provided technical assistance to NYS PCMH recognized primary care practices to submit annual NCQA requirements

▪ Organize operational, technical, and marketing requirements of new programs to ensure successful implementation▪ Present findings of program evaluations to internal and external stakeholders to promote continuous process improvement and alignment with project goals▪ Facilitate monthly action team meetings at hospitals and collaborate with frontline staff and department leads to address workflow barriers and identify opportunities for improvement between departments and service levels▪ Educate colleagues and partner healthcare facilities on core Lean Six Sigma concepts and tools to improve internal clinical measures and operational processes▪ Prepare and submit state reports documenting DSRIP progress on national performance improvement initiatives to earn quarterly funding

New Hyde Park, Ny

▪ Internship focused on developing an efficient staffing model for the Environmental Services Department; using Industrial Engineering and Lean Six Sigma concepts.▪ Presented to senior leadership with process observations, data collection, and analysis of staff workload requirements to implement an optimal staffing model for the environmental services department▪ Generated queuing models and performed sensitivity analysis between data trends and multiple FTE staffing scenarios to develop a simulated decreased service response time from 35 minutes to 10 minutes for discharged hospital room turnover requests.

Master Of Science - Ms, Systems Science

Bachelor Of Applied Science - Basc, Neuroscience