Kelly Henderson work email
- Valid
Kelly Henderson personal email
- Valid
Kelly Henderson phone numbers
I am an accomplished Operations & CX Leader with a 12-year portfolio of success driving operational excellence, client services delivery, project management, and people leadership primarily for health & wellness technology organizations. Among my most notable qualifications: ✦ Instrumental in boosting efficiency, aligning teams with strategic goals, enhancing customer satisfaction & retention rates, driving data-driven decision-making, and slashing overhead costs. ✦ Finely honed leadership, relationship-building, decision-making, negotiation, communication, and analytical skills.✦ Big-picture thinker and creative problem-solver, with solid tactical execution & project management skills.✦ Talent for hiring, building, leading, mentoring, motivating, and empowering high-performing teams.I'm enthusiastic about strategizing and executing on solutions to help people live healthier, happier lives and am looking forward to continuing my career in the health and wellness space, creating processes and leading teams to make a direct impact on the lives of millions of people.
-
Director, Client SuccessCertifySan Francisco, Ca, Us
-
Senior Client Success ManagerCertify Jul 2024 - Present
-
Operations Delivery ManagerSword Health Jan 2023 - Apr 2024Sword is on a mission to free 2 billion people from MSK pain through digital physical therapy, pelvic floor therapy, and movement training. In my role, I hired, mentored, and led a 5-member team, reimagined the operations team strategy, and transitioned from manual tasks to high-impact projects to optimize team productivity.Key Contributions:- Spearheaded automation projects that reduced annual operational costs by $65K and enhanced efficiency by 20%.- Forged strong cross-departmental partnerships with Strategy & Ops, Implementation, and Member Support teams to streamline processes and drive operational excellence business-wide. - Implemented new strategic operational processes to enable 180+ client launches and 150+ clinician onboardings, and contributed to 40% increase in overall company growth.- Monitored and analyzed KPI dashboards to identify workflow improvement opportunities, and introduced data-driven strategies to increase member retention and clinician satisfaction by 25%. -
Member Support & Operations ManagerForme Sep 2020 - Dec 2022San Francisco, CaFORME is known for creating a personalized fitness experience through home fitness studios and live personal training. I was hired as the company's first customer-facing professional during the startup's seed-stage. Key Contributions: - Crafted and executed strategic customer support vision, and built all processes and infrastructure from pre-launch through go-to-market phase. - Managed relations with logistics, sales, IT, product, and engineering teams to scale support team policies and go-to-market SOPs.- Established 9-member support team through BPO partner, defined work order, maintained average CSAT of 86% across all support channels, and subsequently transitioned team fully in-house to save $25K in annual headcount costs.- Defined KPIs & SLAs to monitor and assess team success, and consistently attained 76% first contact resolution rate.- Attained 80% customer retention by driving new product roadmap features based on customer insights and feedback. -
Provider Operations ManagerVim Jun 2019 - Jun 2020San Francisco, CaVim is building a value-driven platform for aligning incentives and connecting patients with the best providers for their needs. In 2019, I was promoted from the Associate position to lead a team of 6. Key Contributions:- Collaborated with Executive Leadership to reduce team headcount costs by $500K per year through increased workflow efficiency and automations.- Increased team efficiency 20% by developing documentation for step-by-step guides, best practices, and quality audits.- Improved clinic & patient trends monitoring and resource allocation by utilizing Zendesk and Periscope for data-driven insights. - Partnered with Product and Growth teams to create training materials for 100+ providers and patients, and improved onboarding and adherence by 30%.- Facilitated workshops with Accounts and Sales teams to streamline product launch support plans for providers.- Improved customer engagement 10% by collecting and documenting feedback from 40+ clinics on Vim's tools. -
Provider Operations AssociateVim Jul 2018 - Jun 2019San Francisco, CaIn my earlier role with Vim, I delivered an exceptional customer experience by providing high-touch support through phone and email for 1M health plan members, clinic staff, and patients.Key Contributions:- Streamlined patient care by managing communications with healthcare and insurance providers, ensuring top service quality and efficiency.- Collaborated with team management to develop best practices, templates, and guides for omni-channel support in Zendesk.- Led the onboarding and training of 12 temporary staff, preparing them for peak periods.
-
Operations & Communications LeadSan Francisco Chamber Of Commerce Jul 2014 - Jul 2018San Francisco, CaA small clean energy advocacy foundation, Chambers for Innovation & Clean Energy built relationships with conservative business groups to lead the business case for renewable energy in local communities across the country. I delivered high-touch support for a 1,300-member network with new program inquiries, and co-managed vital projects. Key Contributions:- Optimized Salesforce for data integrity and boosted membership retention 20% by implementing best practices.- Co-managed project planning for 4 regional programs, oversaw work streams, and improved project completion rate by 15%.- Revolutionized grant management, contributed to $900K budget through strategic proposals, and increased funding by 40%. -
Health And Wellness ConsultantJenny Craig Jul 2016 - Dec 2016San Francisco, CaTo expand my experience working in the health and wellness space, I partnered one-on-one with over a dozen clients to build healthy lifestyle programs, both over the phone and in-person.Key Contributions:- Effectively used consulting, coaching, customer service, inside sales and aggressive phone skills to maximize revenues.- Strategically utilized reports to meet performance expectations, achieve goals and hit sales quotas. -
Program Associate, Climate & Clean AirNatural Resources Defense Council (Nrdc) Apr 2011 - Jul 2014Washington D.C.NRDC works with communities, allies, and decision-makers at every level of government to advance policies that will yield deep cuts to carbon pollution and continue the fight against climate change. I was hired as a Program Associate in my early career. Key Contributions:- Co-led campaign to bring millennial generation's voice forward on environmental issues by authoring 37 blogs on company's online platform and leading calls to drive collaboration with relevant organizations.- Advocated for renewable energy by facilitating communication with local constituents, and enhanced public awareness 15%.- Managed all administrative processes for 9 Program Staff, including budget, calendar, and meeting management while optimizing team efficiency by 25%. -
Intern, Regulatory Division, Wetland And Navigable WatersUs Army Corps Of Engineers May 2009 - Aug 2009Wilmington, North Carolina Area
Kelly Henderson Skills
Kelly Henderson Education Details
Frequently Asked Questions about Kelly Henderson
What company does Kelly Henderson work for?
Kelly Henderson works for Certify
What is Kelly Henderson's role at the current company?
Kelly Henderson's current role is Director, Client Success.
What is Kelly Henderson's email address?
Kelly Henderson's email address is ke****@****vim.com
What is Kelly Henderson's direct phone number?
Kelly Henderson's direct phone number is +170396*****
What schools did Kelly Henderson attend?
Kelly Henderson attended University Of North Carolina At Wilmington.
What are some of Kelly Henderson's interests?
Kelly Henderson has interest in Cooking, Environment, Personal Training, Fitness, Science And Technology, Health Education, General Wellness, Health.
What skills is Kelly Henderson known for?
Kelly Henderson has skills like Environmental Policy, Environmental Awareness, Sustainability, Climate Change Adaptation, Community Outreach, Environmental Issues, Climate Change, Sustainable Development, Environmental Science, Blogging, Renewable Energy, Policy Analysis.
Not the Kelly Henderson you were looking for?
-
Kelly Henderson
Charlotte, Nc4logisticspropco.com, deloitte.com, lendlease.com, logisticspropertyco.com -
1ministrywithcommunity.org -
-
Kelly Henderson
Real Estate Capital Markets - Affordable Housing Equity InvestmentsNew York City Metropolitan Area4berkadia.com, raymondjames.com, wncinc.com, regions.com3 +171466XXXXX
-
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial