Katherine Henriquez Email & Phone Number

Dallas-Fort Worth Metroplex

Responsible for attending multiple promotional events while ensuring quality service.• Promptly respond to customer inquiries in person or via phone, email, mail, or social media.• Representing the company in a multitude of promotional settings and other marketing initiatives.• Engaging with prospective clients in a professional and friendly manner.• Researching products on mission, branding, and target audience for optimal amplification of clientele.

Dfw Airport

Dallas-Fort Worth Metroplex

Completed pharmacy credentialing and recredentialing applications; monitored applications and followed up as was necessary.• Completed enrollments and maintained applications for Medicaid, Medicare and private insurance plans.• Maintained copies of current state licenses, DEA certificates, malpractice coverage and any other required documentation for pharmacy locations and employed providers.• Enrolled and maintained provider profiles in CAQH; utilized CRM, Salesforce, Excel, and Adobe daily.

Dallas-Fort Worth Metroplex

Used strong communication skills to collaborate with team members to ensure efficient service.• Effectively managed approximately 50 outgoing calls daily to providers.• Processed prescription orders, determined charges, and oversaw billing and payments.• Collaborated with team to quickly resolve customer complaints with the appropriate action.• Kept records of customer interactions, processed customer accounts, and filed documents.

• Filled and sorted over 500+ scripts per day.• Screened prescription order for accuracy and completeness as well as translate medical terms.• Prepared prescriptions (counted, poured, weighed, measured, mixed) for a variety of medications.• Greeted and welcomed patients with a warm, friendly and positive attitude.