Kim Hentges, Cmp Email & Phone Number

Frisco, TX, US

Fort Worth, Texas, United States

Flower Mound, Texas, United States

• Lead in executing all phases of the implementation lifecycle for strategic accounts, from sales turnover to scheduling the kick-off meeting, configuration set-up, end-user SaaS platform training, and meeting the.
• Proven ability to manage 40+ customer relationships simultaneously in various stages of the implementation process while executing multiple project components.
• Develop and maintain a project plan in Smartsheet for each assigned customer to track overall project performance throughout the various implementation stages.
• Collaborate cross-functionally with sales, operations, product development, and customer support teams to deliver an exceptional customer experience.
• Engage with all levels of an organization, from front desk personnel to C-level executives, through effective communication.
• Ability to work in a fast-paced, deadline-driven environment while fostering a culture of accountability, truth, and transparency.

Flower Mound, Texas, United States

• Researched, planned, managed, executed, and measured programs, from concept to completion, that impacted a target audience. Collaborated on goals, messaging, and communications, including social media. Ensured programs.
• Researched and identified 100+ event, sponsorship, and advertising opportunities to expand customer reach and enhance brand awareness.
• Implemented marketing strategies for budgets, timelines, and deliverables that promoted company services and influenced new audiences.
• Meticulously kept everything running smoothly, and in-depth experience contributed to providing valuable ideas that improved practices and outcomes.
• Orchestrated a memorable event, within a short timeframe and limited budget, that increased employee morale and exceeded expectations.
• Developed best practices that achieved efficiency, consistent communication, and quality results for internal and external stakeholders.

Richardson, Texas, United States

• Designed, planned, and executed global programs for both internal and external audiences. Liaised with clients to identify their needs and to ensure customer satisfaction. Maximized negotiations, contracts, and budgets.
• Demonstrated creativity, exceptional organizational skills, and a clear vision amplified brand visibility, enhanced customer relations, and improved the organization's growth that effectively communicated business.
• Illustrated exceptional customer service, excellence, quality, and teamwork resulted in five award recipient recognitions.
• Accelerated strong leadership traits ensured customer experiences were not negatively impacted during the department's transition and contributed to a promotion.
• Implemented program improvements after the previous customer experience surveys were analyzed resulted in 76-98% "excellent" satisfaction ratings.

Plano, Texas, United States

• Created detailed project timelines and established work-flow schedules to facilitate prompt and accurate handling of all client program elements. Evaluated program impact, planned for continuous improvement, and.
• Achieved excellent customer service levels, produced quality experiences, met client program-specific goals, and delivered updated status communication on a timely basis.
• Cultivated client and vendor relationships established long term partnerships.
• Maintained accurate records to include cost savings reports and invoice reconciliation that exceeded client expectations.

Plano, Texas, United States

• Managed multiple projects and created global customer programs through effective sourcing, strong negotiations, and solid contracts. Executed on-time deliverables within the budget that showcased cost savings.
• Displayed a tremendous can-do attitude, showcased exemplary customer focus, demonstrated thorough knowledge in all responsibilities, and provided a consistently outstanding performance resulting in a S.T.A.R. (Results).
• Demonstrated excellence in support, teamwork, accuracy, and results generated the acknowledgment of seven S.T.A.R. Awards.
• Exhibited skill strength in sourcing, program development, budgets, contract negotiations, vendor relations, and consulting achieved a promotion.