Karen Herzberg Email & Phone Number

Meridian

Irvine, Ca

Lead report developer for training effectiveness/speed to competency analysis for over 20 Customer Service & Sales channels.Collaborate with channel leadership & reporting leads to determine relevant KPIs to measure ROI of enterprise training initiativesPartner with multiple data source owners to maintain data feed of channel KPIs stored in training analytics packages. Design, develop, deploy and support interactive data visualizations within Tableau and Qlik tools.

Irvine, Ca

Generate reporting and decision making analytics to various levels of leadership Responsible for Area Training data analytics including ROI and Learning Effectiveness studies. Partner with other Areas and HQ teams to streamline and evolve current processes/procedures.Member of several enterprise core teams to develop new tools and reporting data packages.Comprehensive database management (MS Access, Enterprise Data Warehouse, Cognos BI)Proactively seek efficiencies of routine tasks to reduce human errors and redundancies.Mentor peers in report development and impacted processes and procedures.

Irvine, Ca

Responsible for the creation, maintenance, analysis and timely distribution of various Regional reports used by all Sales channels. Reports are utilized by all levels of management for the purpose of setting goals, identifying opportunities and to drive sales metrics.Developed Access databases for Regional Sales Channels to maintain and process data.Regional administrator for various databases used enterprise-wide.Present new tools and reports to various levels of management to ensure understanding and purpose.

Irvine, Ca

Supported Executive Directors in the Retail and Sales Ops channels, as well as Retail District Managers.Produce sales presentations for use in quarterly meetings and upper-management reviews.Led and/or assisted various projects in both sales and service environments. Projects have included regional systems conversion, Area and Region sponsored contests and events, implementation of new software and hardware for Regional Direct Sales Channels and the re-branding efforts post-merger for Service Team. Responsibilities have included needs analysis, documentation of progress, time and resource management. Management of the vehicle fleet for Field Services Team, company-owned hardware, and employee concession accounts.Responsibilities have also included, but were not limited to: administrative support for various levels of middle- and upper-management, including phone support and calendar maintenance, planning of offsite meeting accommodating 5 – 200 employees, creating PowerPoint presentations, organization and dissemination of department information, ordering supplies, and coordinate mass shipments to retail stores as needed.