• Edit and create monthly e-newsletter and blog posts. • Manage five different email inboxes. • Arrange all aspects of travel, manage the master calendar and schedule speaking engagements and personal appointments. • Manage social media and the website for the organization.

• Assisted the doctors with all aspects of office flow, from scheduling patients to teaching and assisting with various therapies. • Answered phones and managed the patient schedule. • Managed the daily cash flow and inventoried monthly receipt records. • Trained new employees. • Redesigned and edited the website. • Ordered new office supplies, managed shipments. • Helped develop and implement a new office flow.

• Created, edited and supervised the production of all content for the tri-annual magazine, along with several other monthly publications, such as an E-newsletter. • Provided and edited written content for the website, www.twr.org, and maintained it on a daily basis using a Content Management System; compiled monthly Google analytics reports for the site; used SEO to increase site traffic. • Wrote and edited press releases; member of the Communications & Marketing Department.• Helped develop and implement new marketing strategies to further the website reach worldwide. • Edited various mini-publications on a regular basis, as well as monthly letters for the President. • Managed TWR’s Facebook page; part of TWR’s social media team. • Voiced scripts for radio spots that are used on stations worldwide.

• Helped create and publish the biweekly student newspaper of Moody Bible Institute. • Communicated with and supervised other staff members on a daily basis.• Found photographers and writers for the sports and editorials sections. • Laid out and edited both sections using Adobe Indesign. • Brainstormed article and cover ideas at weekly meetings. • Wrote a minimum of one article for each issue, including a regular running column, for the sports, news, features and editorial sections. • Practiced the ethics and integrity of good journalism.• Set-up and conducted interviews and surveys for various articles.

• Provided excellent customer service on the teller line and CSR platform.• Opened new accounts, answered phones, ran a teller drawer as a drive-thru and lobby teller,• Assisted with branch recap, solved customer problems.• Assisted with loans by interviewing potential loan customers. • Helped interview new employees.• Organized “Bank Days” to promote the bank and bring in new accounts.