Khia Sterling Email and Phone Number

I was on multiple accounts which felt with different calls for different products and concerns.• I was on an account that dealt with School Photography complaints, questions and delivery issues. • I ensured that customer's who paid for their child's/children's pictures received their packages.• I also took complaints from parents who were unhappy with the pictures that were taken.• I was on an account that sold Valentine's day Flowers,  Chocolates and add-ons.• I made sales… Show more I was on multiple accounts which felt with different calls for different products and concerns.• I was on an account that dealt with School Photography complaints, questions and delivery issues. • I ensured that customer's who paid for their child's/children's pictures received their packages.• I also took complaints from parents who were unhappy with the pictures that were taken.• I was on an account that sold Valentine's day Flowers,  Chocolates and add-ons.• I made sales to customers who would call with interest in purchasing our items.• I dealt with complaints as well, if an item was not delivered or damaged upon delivery. • I also did refunds for the very unsatisfied customers whose orders were not delivered,  damaged or arrived at an inconvenient time.•On my next account I took calls from clients who were interested in Plastic Surgery. •I made systematically timed calls to customers to ensure they knew what to do and not to do before their surgery.•I also received calls from customers who had worries or concerns regarding their surgery.• I gained a small amount of medical knowledge from this experience and also passed an HIPAA course.• For a short period before I left I pitched sales to customers who were prospects.• I was their point of contact who helped them to decided what surgery would be better and which doctor would be a perfect fit. • I would be in contact with the client until they made their deposit them they would be sent to another department.  Show less

•I was the Customer Service representative as well as the Front desk Clerk.• I was the first point of contact for customers, also the person they spoke to about any inquiries, or confusion regarding products. •I was the point of contact for Contracted customers who would receive credits; I would ensure all went smoothly with their orders as well as recieve payments and enter them into the system. • I ensured that our Inventory was always balanced with Fragrances and pitched new… Show more •I was the Customer Service representative as well as the Front desk Clerk.• I was the first point of contact for customers, also the person they spoke to about any inquiries, or confusion regarding products. •I was the point of contact for Contracted customers who would receive credits; I would ensure all went smoothly with their orders as well as recieve payments and enter them into the system. • I ensured that our Inventory was always balanced with Fragrances and pitched new Flavours to new and existing customers.• I did a bit of Data entry as well as Account Recievables.• I was the person who filed away all paperwork in their correct folders. Show less

• I was the Senior Billing and Crediting Clerk of the Food Warehouse.• I ensured all customer's bills were invoiced and all returned items were Credited.• I gained knowledge of the Quickbooks system from this experience. • I spoke to the Sales representatives when items customer's requested were out of stock.• I worked closely with the Inventory Manager to ensure our stock was balanced.• I ensured that the recieval area was well maintained so Inventory issues would not… Show more • I was the Senior Billing and Crediting Clerk of the Food Warehouse.• I ensured all customer's bills were invoiced and all returned items were Credited.• I gained knowledge of the Quickbooks system from this experience. • I spoke to the Sales representatives when items customer's requested were out of stock.• I worked closely with the Inventory Manager to ensure our stock was balanced.• I ensured that the recieval area was well maintained so Inventory issues would not arise; if any issues did I made sure they were not missed and dealt with as soon as possible. I checked to ensure the truck Drivers did in fact do their deliveries and that the customer did not have any problems or made any returns.•I would then do a Credit for that customer if any returns were made or Invoice the truck driver if he had any damages. Show less