•Serve as a strategic partner to the Associate Director for Product Management, supporting critical student affairs software projects. •Collaborate closely with strategic partners in various campus departments, including Undergraduate Studies, the Registrar’s Office, Income Accounting, Financial Aid, and Academic Advising. •Aid Product Management and IT Leadership with ongoing projects: confidential product reviews, RFP committees, software implementations, requirements documentation, product upgrades and implementations, and managing working relationships with higher education stakeholders.•Work with cross-functional product development teams, including UI/UX designers, software engineers, quality assurance professionals, and functional representatives, to research, analyze, and implement projects.•Responsible for the ongoing administration of degree audit software application: provide daily operational support, serve as project manager during system upgrades, understand and execute business needs, conduct product meetings, communicate business requirements, and serve as subject matter expert to internal and external committees as needed.•Gather business requirements, design, and develop IT requirements to support Student Systems projects with external suppliers.•Present at campus, statewide, and national conferences on SME topics.•Serve as liaison for software integrations (SIS) with external products, including membership on several software acquisition committees.

As the Director of Advising Technologies I supervised one full-time staff member and one student employee. I was responsible for investigating new student-facing technologies and consulting with my supervisor on the implementation impact of new applications to advising community. I presented at multiple campus, state-wide, and national conferences on topics related to advising technology and navigating generational differences. I collaborated with systems and applications developers to test, troubleshoot, upgrade, and customize the vendor database and server and also provided statistical reports and data analysis for departments and other divisional entities. In July 2017, I was asked to join the Client Advisory Board for CollegeSource, a leader in higher education technology.

As the Assistant Director of Advising Technologies I learned the "behind the scenes" processing of a software program I was accustomed to using as an end-user. After two months of in-depth training and four months of on-the-job training, I developed training documentation for our campus community, responded to requests for assistance, and fixed both simple and complex system errors. I worked closely with the campus academic advising community to gather their requirements and ensure their curricular policies were accurately reflected in the degree audit system. I also advised a small case load of exploring students (students who had not yet decided on a major) and served on the General Education Exceptions committee.

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As an academic advisor, I used PeopleSoft to advise students on ASU degree programs, careers, academic policies, extra-curricular opportunities (study abroad, campus organizations, and leadership opportunities), and progress towards degree completion. I worked with my co-workers to recruit and train department orientation leaders, teaching assistants, and first-year seminar facilitators (32 sophomore/junior students). As the staff leader over the Psychology Advising Leaders (PALs) program, I developed instructional materials and taught three sections of department first-year seminar course and two sections of leadership development course each fall, and consistently received outstanding feedback for my workshops and courses. Finally, I attended professional development events and trainings, assisted with college graduation ceremonies, and participated in college and department recruitment and retention initiatives. Staff Advisor for Psychology Engagement Team: 12/13 – 07/15 • Recruited and interviewed 30 psychology majors to form a 20-person department engagement team. • Developed constitution, established funding, and trained leaders for student organization. • Developed and executed three student-involvement events and one leadership retreat each fall and spring semester. • Mentored and supervised an executive board of seven student leaders, and outreached to student organizations at local community colleges.

Advisor of the Year: Student Organizations, May 2011Member of Council of Academic Advisors at ASU (CAA ASU)As an academic specialist, I hired and supervised three student workers and oversaw all front desk operations. I attended career development workshops and seminars, participated in weekend freshman camp, “Camp Carey”, as a facilitator, and assisted in executing freshman retention efforts. When our events coordinator accepted a different position, I assumed her responsibilities and coordinated my department's Fall Welcome and Move-In events for incoming freshmen while also preparing our Academic Bowl team to compete in the $20,000 scholarship competition. While cross-training with recruitment, I recruited high school and transfer students through college fairs and participated in CTI sponsored Future Farmers of America competitions. I also organized and led Polytechnic Campus visits for individual students, student groups, and k-12 classrooms.

As a QA agent, I analyzed and evaluated agent’s sales calls to assist in improving the company’s sales and retention rates. In credit sales, I assisted clients in understanding their credit reports and ways to improve their credit score; I ultimately retained 550+ clients for Lexington Law Firm. I was the top performer on the outbound sales team for six consecutive weeks.

As the elections registrar, I interpreted election policies within student constitution and developed student election packet and administered an election of 67 Student Government Officers and 14,000 student voters. As a campaign manager, I managed a budget of $10,000 and supervised a core committee of 20 student volunteers. As a result of our campaign, 65 of our 67 candidates were successfully elected, making student government history. As an associate director of operations I, planned and executed special events for more than 150 students, coordinated engagement activities such as comedy shows, art galleries, and diversity awareness events, and secured local vendors and donations from campus partners for campus events. I also collaborated with student organizations to advertise and promote events.

As a resident advisor I, managed a residence hall community of 45 diverse students, organized programs for floor residents, executed monthly floor meetings to address student needs, and participated in crises management for 675 residential students. As a conference coordinator I collaborated with University catering, conference services, and student affairs to prepare for summer conference guest needs.

• Completed sales and referrals on bank products and services. • Developed acute attention to detail by providing customers with efficient and accurate processing of their transactions. • Gained and utilized skills in banking including cash handling, check processing, credits and debits, foreign exchange, ATM balancing, and sales.

• Assisted in recruiting and training of over 2,300 volunteers to serve more than 8,000 hours at the Utah State Capitol’s re-dedication and eight-day open house. • Created an innovative strategy to train volunteers in various locations across the state. • Oversaw 200 volunteers per day serving in multiple capacities throughout the Capitol Complex.

• Volunteered, assisted, and helped organize various Institute wide events. • Created and maintained a team environment with open and active communication. • Recruited volunteers to assist with activities for more than 1,500 University Institute of Religion students.

• Assisted students in submitting applications for scholarships. • Responsible for patron theater relations and management of theater staff. • Administrative duties including phones, mailing, faxing, copying, and data entry.

• Supervised a team of 30 retail sales employees. • Created and over-saw weekly employee schedules and daily assignments. • Trained new employees on cash handling and inventory.