Khijar Shaikh Email & Phone Number

Mumbai

Strategic IT Infrastructure Planning: Developed and executed long-term IT strategies, ensuring alignment with business goals and future scalability.Infrastructure Management: Managed high-performance data centers, cloud environments, and network systems, ensuring 99.9% uptime and system availability.Team Leadership: Led cross-functional IT teams, improving team efficiency and technical expertise, driving increase in productivity.Budget & Resource Optimization: Effectively managed multimillion-dollar IT budgets, optimizing resource utilization while reducing operational costsCloud & Virtualization Management: Oversaw successful cloud migrations and implemented hybrid cloud solutions, enhancing system scalability and flexibility.Risk & Compliance Management: Ensured compliance with regulatory standards and enforced robust cybersecurity policies, reducing security breaches.

Mumbai, Maharashtra, India

Driving Customer Satisfaction & Operational ExcellenceI oversee operations for a $22 million annual contract, managing both on-premises and cloud infrastructure with 50 core business apps. My focus is on ensuring service delivery in line with SLAs, enhancing team performance, and driving customer satisfaction. By implementing continuous service improvements, I've achieved high CSAT and Net Promoter Scores. I excel in identifying and mitigating risks, contributing to revenue generation and operational excellence through various projects and initiatives.

India

I specialize in optimizing cloud solutions and driving business growth through enhanced client engagements. With a focus on successful project outcomes, I orchestrate end-to-end proposals and develop optimization strategies. I foster a culture of continuous improvement by developing team competencies, managing client onboarding, and ensuring service delivery excellence. By leading stakeholder meetings and aligning cloud strategies with ITIL processes, I contribute to organizational efficiency and alignment.

India

Direct customer facing operations encompassing end-to-end delivery, Deft in sustaining profitability & Cost effectiveness of business operations, SLA Management, service delivery and compliance with specified standards. Management and be the oversight for a team of almost 100 people providing Service to the esteem Customer of Atos across various towers under Managed Services.

Mumbai Area, India

Optimized customer onboarding and service delivery process from initial 25% success rate with customer onboarded in 4-6 months to 95% of all customers onboarded in 2-4 weeks along with implementation of new technology solution to ensure process transparency.Significantly increased recurring monthly revenue by successfully implementing 15 new customers in 24 monthsWas responsible for Cloud solutions and proposal process approval with the support cost instrument. Transitioning Infrastructure & Cloud Services in Atos Cloud business unit includes Private & Public cloud along with VMWare, Storage and Backup technology from Cloud Infrastructure services portfolio

Mumbai Area, India

As part of Cloud infrastructure Services was responsible for Cloud infrastructure Support operations for our international Customers providing 24X7 support with various levels of support teams for vRealize Automation, vRealize Orchestration, VMWare, Storage, Backup, Windows & Linux. Ensure Infrastructure uptime of 99.95%.

Mumbai Area, India

VMware support subject matter expert responsible for North America client support services and VMware infrastructure improvement consultant

Bengaluru Area, India

Service leader for VMware infrastructure support responsible for coaching and mentoring team of VMware and Wintel support.Day to day VMware infrastructure operations management of UK clients

Mumbai Area, India

VMware & Windows support for pharmaceutical clients in North America Data center

Mumbai Area, India

Exchange analyst responsible for managing enterprise exchange and mailing system along with Data center management and audit

Mumbai Area, India

Facility management services to client and supporting end users Desktops and printers

Mumbai Area, India

Windows and printer support engineer at bank

Mba, Systems

Ba, Sociology