Khila Cuthbertson Email & Phone Number

Houston, Tx, Us

• Maintain membership database, ensuring that all information was current and accurate.• Actively engage clients upon entrance with pleasant greeting.• Identify issues and immediately step up to guarantee speedy and effective resolutions.• Assess and provide products and services tailored to the specific needs of members.• Troubleshoot and resolve issues, concerns, and potential financial discrepancies for members.• Inform members about available products and services to enhance their financial well-being.• Manage daily financial transactions, including handling cash and various payment methods, with accuracy and integrity.• Maintain strict confidentiality of sensitive information for both members and coworkers across all operations.

• Proactively increase membership sales through targeted strategies and outreach.• Train new hires by providing effective selling techniques and key selling points.• Enhance marketing efforts by managing and posting content on social media platforms.• Consistently drive product and membership sales to meet monthly targets through effective upselling and exceptional customer service.• Maintain a clean and positive environment to enhance customer experience and team morale.

705 Shepherd Drive, Houston, Tx 77007

• Managed project submissions to Engineering for plan sets and permitting/HOA applications for approval as required.• Upon receiving permitting/HOA approval, transition projects to procurement while initiating the PTO application through the CenterPoint/Oncor process.• Manage project timelines by scheduling visits, updating homeowners, and invoicing as needed.• Schedule necessary inspections once the project installation is complete.• Provide product and service knowledge directly or refer to the appropriate expert.• Handle inbound calls, directing them to the appropriate departments for assistance.• Maintain and manage emails by monitoring, forwarding, and responding to customer and vendor communications across multiple departments.• Utilize the Salesforce App to create, assign, and monitor sales leads, jobs in progress, and service cases, and generate usage reports for the Sales Department.• Schedule service calls and new installation projects, rescheduling as necessary, and advancing stalled jobs through the process.• Troubleshoot open cases, schedule technicians for follow-up, and alert the appropriate department to issues.• Create estimates and invoices throughout the installation process and for completed service jobs.• Assist Construction, Operations, Service, and Sales Managers with additional tasks as required.**Notable Achievement:• Successfully received QuickBooks certification after completing a professional training course.

• Assist the General Manager by inputting schedules for 14 managers, ensuring compliance with legal requirements, and managing the ordering and stocking of supplies.• Print, organize, and distribute multiple daily sales and cost reports for managerial sign-off.• Accounts Receivable and Accounts Payable: Enter and process incoming payments. Code and process vendor invoices for payment.• Manage weekly payroll for 179 employees, including tracking cost centers, hours, and tips, and making necessary adjustments in the system.• Handle cash processing, bank deposits, and maintain logs for gift cards, paid outs, and tax exemptions.• Serve as the HR liaison by managing new hire onboarding, documentation, and orientation. Process employee raises, incentives, and write-ups, and review benefits offerings annually.**Notable Achievement: • Increased office accuracy percentage from 84% to 94.96%

• Supervise and manage operations at the front counter, drive-thru, and dining room simultaneously.• Efficiently take, prepare, and package orders while performing lead duties, ensuring that employees remain on task, focused, and dedicated to delivering exceptional customer satisfaction.• Handle financial transactions, including counting cash drawers, verifying the change fund, and making cash drops. Additionally, organize and maintain the stockroom.