Khilav Joshi Email & Phone Number

India

Ahmedabad, Gujarat, India

Mumbai Area, India

Solution lead of ‘Interaction Enhancement Suite’ – A suite of solutions that help companies analyze the interactions with customers and help them improve the same with real time assistance and agent trainings.• Implemented Voice Analytics at one of the biggest eCommerce players in India, leading to insights that enabled 11% reduction in average handling times• Document user stories, specifications and product features into detailed roadmap to liaise with Mexican tech partner for the… Show more Solution lead of ‘Interaction Enhancement Suite’ – A suite of solutions that help companies analyze the interactions with customers and help them improve the same with real time assistance and agent trainings.• Implemented Voice Analytics at one of the biggest eCommerce players in India, leading to insights that enabled 11% reduction in average handling times• Document user stories, specifications and product features into detailed roadmap to liaise with Mexican tech partner for the development of the cognitive learning platform for companies to train their employees• Preliminary level of work on Azure cloud for infrastructure provision• Responsible for cordinating with various teams to get relevant internal risk clearances for implementing projects• Responsible for evaluating, selecting and maintaining positive relation with vendors Show less

Ghansoli, Navi Mumbai

Spearheaded a project on designing and developing ‘Chatbot’ for employees’ interaction with HR- Led a 4 member team targeting automation of processes leading to 40% reduction of requests/ queries received and instant resolution of queries as opposed to the current 48 hours - Developed roadmap of implementation by analysing the past requests raised by employees - Engaged the business users and consultants to prepare the training content for the bot - Worked with cross-functional… Show more Spearheaded a project on designing and developing ‘Chatbot’ for employees’ interaction with HR- Led a 4 member team targeting automation of processes leading to 40% reduction of requests/ queries received and instant resolution of queries as opposed to the current 48 hours - Developed roadmap of implementation by analysing the past requests raised by employees - Engaged the business users and consultants to prepare the training content for the bot - Worked with cross-functional IT teams for automation of tasks possible via chatbot ---------------Led the development of Mobile applications and mobile-ready desktop applications (SAP Fiori) - Enabled 94% HR grievance resolution (up from 83%) by overhauling the design of the resolution application - Freed up 8 resources due to business process improvements carried out under the project - Coordinated with seven internal departments and three external vendors for implementation - Conducted training workshops for 100+ employees for smooth change management ---------------Responsible for end-to-end implementation of ‘MyHR’ (grievance redressal system) impacting 0.12M+ employees. - Enabled system driven processes reducing dependency on individuals within the HR department - Gathered requirements, wrote functional specifications, designed wireframes, and managed the implementation - Liaised with SAP Germany consultants and acted as a single point of contact for solving any SAP CRM product issue - Helped create effective communication strategies by performing data analysis of the employee queries---------------- Mentored and trained IT operations team to independently provide first level technical support to employees for any issues related to my applications- Led Implementation of Marketing module in Petro Retail business- Improved on-time vendor payment from 80% to 96% as part of payment optimisation team Show less

Surat Area, India

Led construction equipment finance division in South Gujarat region - Responsible for sales, maintaining balance asset portfolio, carrying out credit analysis, managing relations with all equipment manufacturers, and reducing non-performing assets - Reduced the non-performing assets of the South Gujarat region by 50% by follow-ups with multiple customers - Increased the portfolio yield to 15.05% by increasing the number of loans to the first-time buyers - Carried out credit… Show more Led construction equipment finance division in South Gujarat region - Responsible for sales, maintaining balance asset portfolio, carrying out credit analysis, managing relations with all equipment manufacturers, and reducing non-performing assets - Reduced the non-performing assets of the South Gujarat region by 50% by follow-ups with multiple customers - Increased the portfolio yield to 15.05% by increasing the number of loans to the first-time buyers - Carried out credit analysis for all my leads and established a benchmark of having ‘NIL’ non-performing assets  Aided the company in deciding on expansion in Bhavnagar area by conducting a market survey. - Estimated the market size and growth potential by meeting equipment dealers, major construction companies, understanding government constructions plans and conducting competitor analysis. Show less

Epgp (One Year Fulltime Program), Business Administration And Management, General

Post Graduate Diploma In Management, Business Administration And Management, General, 3.6/4.3

Activities and Societies: - Represented college in entrepreneurship challenge held by TiE-Ahmedabad Mirror 2010 clocking a 200% profit.

Bachelor Of Engineering - Be, Electronics And Communications, 3.6/4

Activities and Societies: • Graduating project ‘Designing UART (Universal Asynchronous Receiver Transmitter) was highly appreciated •.