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Customer Service Specialist for Aperturent.com, Inc. - a photography and video equipment rental company with offices in Atlanta, Dallas and DC - providing excellent customer service to both internal and external customers and working remotely to troubleshoot customer questions via email and phone.I worked previously for Aperturent for eight years, delivering top notch customer service, managing shipping and receiving for rental orders to our customers anywhere in the U.S, as well as responsible for purchasing parts, and processing repairs of damaged equipment. After a break in my career to be a caregiver to my grandchild, I am very happy to return and be part of such an incredible company again. Aperturent.com - Camera gear when you need it! Prior experience: Oracle 11i SuperUser with experience in all aspects of payables and purchasing environments. Team lead, project SME, buyer/purchasing agent, supplier maintenance with 1099 experience and data analyst. Processing and auditing expense reports in Oracle 11i. Proficient in Microsoft Office Suite. Managing shipping and receiving of rental orders. Purchasing parts and processing repairs for damaged equipment. Specialties: Purchasing, accounts payable, 1099 processing, supplier maintenance, process flows, preparing training documentation, PO invoice matching, Non-PO invoice entry, expense reports, AMEX Pcard administration, data analyst, data mining, Oracle Discoverer reporting, Oracle 11i, 170 Markview Systems, Maximo end user, Oracle iExpense, purchase orders, RFQ's & RFP's, contract and price negotiation, creating purchase order and requisitions, customer service (both internal and external), FedEx shipping manager, QuickBooks (minimal expertise but open to additional training).
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Customer Service SpecialistAperturent Jun 2023 - PresentAtlanta, Ga, UsAperturent began with a clear mission in mind, to deliver quality camera equipment rentals and top notch customer service. Founded in 2009, Aperturent has grown to serve three local markets in Atlanta GA, Dallas TX and Washington DC in addition to providing shipping nationwide.- Providing excellent customer service via email/phone, to both internal and external customers.- Answering questions and troubleshooting issues for customers.- Utilizing Freshdesk ticket system to resolve customer issues. -
Small Business Owner - Custom Gifts And DecorWelcome To Kate'S Place & The Artsy Fartsy Unicorn Oct 2017 - Present• Providing excellent customer service to customer using various electronic communication systems• Answering questions and troubleshooting issues for customers• Maintaining all records and receipts for all company business expenses• Daily responsibilities include sending and receiving emails, faxing, scanning, and filing receipts and invoices• Managing social media platforms for advertising/marketing and customer service• Proficient with Photoshop, Procreate and Canva for graphic design work
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Virtual AssistantFreelance Jun 2023 - Jan 2024As a freelance virtual assistant, my key responsibilities were:- Create custom digital designs utilizing Canva, Procreate and Photoshop, as needed, for website and social media presence- Updated and created projects in Asana Project Management portal- Uploaded and organized files in DropBox- Utilized and responded to emails via Gmail- Organized project ideas and various information via Google Keep
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CaregivingCareer Break Feb 2019 - Jun 2023Full time nanny/caregiver to my granddaughter. Also at home “office admin/personal assistant” for my husband’s trucking business.
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Shipping & Receiving Manager / Customer Service / PurchasingAperturent.Com Dec 2011 - Mar 2020Atlanta, Ga, Us• Provided excellent customer service via email/phone/in person to both internal and external customers• Packed and shipping return orders to customers utilizing internal office software and FedEx website• Procured parts and equipment from various external customers/retailers• Received incoming equipment and tracking in internal office software• Filed receipts and invoices for payables and repairs, as well as for all orders processed• Maintained all records and receipts for all company business expenses• Processed invoices and shipping repairs for damaged equipment• Daily responsibilities include sending and receiving emails, faxing, scanning, and filing invoices• Performed special projects as requested
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Ap Specialist / Contractor W/ The Intersect GroupManheim Apr 2011 - Nov 2011Atlanta, Ga, Us• Processed invoices in Oracle 12r ERP system for Manheim North America• Strong customer service skills for both internal and external customers• Processed and managed utility and rent/lease invoices for all accounts and locations for each of the company’s auctions, and resolved any discrepancies or delinquencies with accounts to avoid interruption of service• Managed ebill invoices and processed invoices through Oracle 12r automated workflow• Daily responsibilities included sending and receiving emails, faxing, scanning, and filing invoices• Performed special projects as requested -
Ap Specialist / T&E Expense Reporting (Contractor)Travelport Apr 2009 - Nov 2009Langley, Berkshire, Gb• Validated expense reports for employees in Oracle 11i then audited and reviewed expense reports for discrepancies and policy violations • Trained end users on iExpense process and functionality• Maintained T&E Mailbox to assist employees with iExpense issues and support• Generated weekly payment runs for employee iExpenses, both check and direct deposit payments• AMEX T&E Card access thru American Express @ Work website to assist with expense disputes, research employee expenses, and general reporting for auditing purposes and questionable spend• Responsible for timely and accurate processing of standard invoices in Oracle 11i using 170 Systems / Markview v 5.10 automated workflow• Assisted with supplier maintenance and 1099 supplier review and cleanup• Researched unclaimed property for companywide escheatment reporting• Daily duties included vendor /employee customer service, document preparation and general clerical duties -
Assistant PhotographerEverythingwedding.Net Jul 2008 - Apr 2009Part time 2nd shooter for EverythingWedding.net
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Contractor - Data AnalystAtt / Cingular Sep 2007 - Apr 2009esearched account discrepancies and resolving issues in AT&T 3rd party payment module – CASS/Cadence• Created and uploaded Excel spreadsheets into AT&T’s electronic invoice processing system - ePayables• Coded and submitted invoices for approval via the automated approval workflow• Worked closely with other Corporate Real Estate site managers and team members resulting in contacting internal and external customers to resolve account issues• Resolved past due accounts to avoid termination, interruption of services and utilities for AT&T/Cingular stores and office locations• Used Oracle 11i for reporting and researching supplier records, PO’s and invoice payment status• Daily responsibilities included sending and receiving emails, faxing, scanning, and filing invoices
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Contractor - Accounting AnalystGe Money / Global Finance Jan 2007 - Sep 2007Norwalk, Ct, Us• Daily journal entry posting, deleting and uploading upon request in Oracle 11.5.10.2• Cleared un-posted journal entries from Oracle pending queue.• Oracle 11.5.10.2 and Discoverer 10g reporting and research for internal and external customers and auditors• Balanced internal accounting on a daily basis• Reported late journal entries report to upper management utilizing Excel spreadsheets, pivot tables and pivot charts• Team Lead on implementation of automated journal entry workflow process • Created training documentation used for teaching end users• Created Excel spreadsheets using external reports for daily balancing of GE Card activity -
Senior Buyer/Purchasing Agent - Supply Chain Operations Analyst - Supplier Maintenance - Ap LiasonMirant Corporation Jul 2003 - Jan 2007Houston, Tx, Us• Provided centralized services to the Supply Chain organization• AMEX procurement card program administration support – web based program• Performed supplier file maintenance in Oracle 11i Supplier Set up and Maximo 5 modules• Resolution/ reconciliation of invoice discrepancies using Oracle 11i Payables and Oracle Discoverer 4i• Super User and User reporting and 170 Systems / Markview invoice imaging workflow• Prepared and submitted in a timely manner miscellaneous reports and updated associated with SCM activities using through Oracle 11i Purchasing / Payables reports and extracts, Oracle 11i Discoverer 4i reports, Microsoft Office, Excel, and Documentum• Requested bids for goods and expediting orders; closeout purchase orders in accordance with established processes; administering and monitoring change orders and increases to existing purchase orders utilizing Oracle 11i Purchasing, and Excel• Maintained and supervised supplier maintenance and entry for the entire company. Responsible for 1099 year-end cleanup of supplier records requiring knowledge of 1099 rules and reporting • Created desk reference/training material for purchasing / payables / supplier maintenance job functionality through Microsoft Power Point, Oracle Tutor, Word, and Visio• Other special accomplishments generated major RFP (request for proposal) for Corporate Jet services; being a key player in the Markview / 170 Systems invoice scanning implementation project • UAT testing for special projects such as Sabrix tax software, Oracle patch testing, Markview / 170 train the trainer training and implementation; Formscape generated laser printing check system and email capability of purchase orders -
Senior Ap Specialist / Team LeadMirant Corporation Aug 1999 - Jul 2003Houston, Tx, Us• Responsible for timely and accurate processing of purchase order and standard invoices in Oracle 11i• Validated appropriate project account coding and approvals• Entered and validated expense reports for employees in Oracle 11i• Assisted accounting manager with entering new vendor information, preparing checks and direct deposit payments. • Served as the designated accounts payable representative for the Mirant Construction and Engineering department, as well as the primary contact for Procurement team• Daily duties include vendor /employee customer service, document preparation with Microsoft Word, Visio, and Power Point, Excel spreadsheets, research, and general clerical duties• Key player in the Procure to Pay (P2P) project with Arthur Anderson consultants and Procurement • Managed projects in Microsoft Projects, Visio, Excel, and Word• Responsible for training the Accounts Payable department • Created training documentation and process flows using Microsoft Power Point, Oracle Tutor, Microsoft Word, and Visio
Kate Hildreth Education Details
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Pickens Technical InstituteDrafting/Autocad -
Gilmer High SchoolHs Diploma
Frequently Asked Questions about Kate Hildreth
What company does Kate Hildreth work for?
Kate Hildreth works for Aperturent
What is Kate Hildreth's role at the current company?
Kate Hildreth's current role is Customer Service Specialist (Remote).
What is Kate Hildreth's email address?
Kate Hildreth's email address is kh****@****ail.com
What is Kate Hildreth's direct phone number?
Kate Hildreth's direct phone number is +167846*****
What schools did Kate Hildreth attend?
Kate Hildreth attended Pickens Technical Institute, Gilmer High School.
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