- Ensure strategies, processes, and systems are in place to build and maintain a high level of proficiency of KLA engineers to support complex semiconductor equipment- Drive the project and operational deliverables with senior management and business owners- Track and drive the certification completion/compliance for the field service, manufacturing, or other business groups- Collaborate with senior stakeholders of different functions/groups to implement certification programs- Analyze and provide improvements in training and certification process

As the authorized trainer for Low Voltage AC products and training manager, I worked collaboratively with different unit managers for competency management, coordinating and organizing training for customers and staff. Detailed tasks and achievements are listed below:Internal Training• In charge of competency management for the service department to support Division Manager with increase capacity in the service business.• Advice service and operation managers implementing Training Matrix, conducting training and monitoring the progress• Achieved global targets to bring up the competency levels of up to 30 engineers by 100% in 2 years.• Collaborated with Sales Managers and Customers Service Managers for the improvement of technical knowledge in their team by organizing webinars and classroom training. • Achieved knowledge sharing culture among the team by creating series of webinars.Customers and client training• Key person to liaise with stakeholders and proposed training necessary for different industry such as Mining, Oil & Gas, Pulp&paper industries. • Successfully rolled out yearly training plan, registration and upgrading of Learning Management System (Training Partner and ExpertusOne)• Achieved 98% of satisfactory rate from training feedback of the clients.• Developed and customized training materials for dynamic industries

Application engineer is the role which intensified and expended my engineering knowledge from product level to system level. In this crucial role as the team lead, I handled multiple projects of Samsung Shipyard, overseeing engineers and drafters, collaborating with project managers and multiple stakeholders from the different part of the world. This position also helps me sharpen my presentation skills and provided me with sound technical knowledge for training. The responsibilities are:• Team lead for both hardware and software design of Drilling Drives System• Handled project proposals and design strategies by working collaboratively with sales and project managers• Liaised with customers for kickoff meetings, supplier and vendors locally and overseas• Assisted project managers in project management and documents submission according to the project timeline• Design the arrangement of electrical and communication topology for the System• Provided advisory service to clients at several factory acceptance testing (FAT) • Collaborated with the commissioning and service team as the technical support after the handover of the projects

Upon graduating from NTU, I started as the first female Drives service engineer in ABB. In due recognition of my initiative and capabilities, I was appointed to several roles within a short span of 6 months. Technical support and technical training were under my care when ABB implemented the service hub for the Asia Pacific Region. The responsibilities for the above 3 roles are: • Collaborated with projects and sales engineers for electrical drawings and documentation• Project planning and scheduling of meetings and FAT together with project managers• Helmed the Technical Support team of 8 engineers for ABB Asia-Pacific region• Ensured prompt response in solving technical problems by collaborating with the specialists from ABB HQ in Finland• Managed overall Training center for Asia Pacific in planning, scheduling and Pricing, and delivering of training for both customers and staff• Organized the training events such as Expert Days for up to 50 engineers from the Asia Pacific region