• Responsible to plan, organize, control, evaluate and management of information technology infrastructure and IT operations day to day.• Management of IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance through KPI assignment.• Has successfully managed multiple projects which includes Xero ERP, Foodics POS, Kitchen Display System, LAN/WAN Network Infrastracture (Switches, Routers, Patch Panels, Servers, Storage), ZYCO IP Telephony, Cisco DMVPN, ZKteco Centralized Time Attendance Solution, HikVision CCTV centralized recording and monitoring through web and mobile application.• Responsible for effective and amicable coordination with all the departments (Human Resource, Sales, Procurement, and Finance) and vendors for project initiation, Project plan, Material provisioning, site updates, cash flow, resource allocation and so on• Responsible for preparing Project Implementation Plan, managing and execution of Hospitality Management Projects, Drive Thru Projects, ICT Projects, Enterprise Resource Planning Projects• Design, develop, implement and coordinate systems, policies and procedures by coordination with other department and management.• Ensure security of data, network access and backup systems.• Maintaining, updating and tracking of IT asset inventory• Identify problematic areas and implement strategic solutions in time• Maintaining department effective cash flow which includes petty cash and annual budget• Technical support and training for employees with Ticketing System and preparing KPI Reports for IT staff to Improve Quality of Service to meet standard SLA • Management of departmental resources and assigning of Projects for various branches

• Designing and implementing company's (Riyadh International Catering Corporation - McDonald’s) network infrastructure of Head Office, Training Centre, Branch office, call Center and 200 Stores in central & Eastern region.• Completed POC for ALIENVAULT USM (Server, Logger, Sensor & Splunk SIEM (Forwarders, Indexers, Search Heads) to meet ISO 27001/20000 standards and compliance as per the international McDonalds guidelines and recommendations which includes Asset Discovery, Vulnerability Mgmt, IDS, Behavioral Monitoring and Events Mgmt• Penetration Testing through third party for published web & App servers and configuration reviews for network and security devices which includes routers, switches, firewall, Email gateway and Load balancers using tools Metasploit, Rapid7, Snort and Kali Linux• Develop Firewalls/correlation rules based on NIDS, HIDS, Syslog, supplied use cases and other inputs to protect and evaluate risk• Configuration and implementation of Remote Access VPN(IPSec,SSL) on CISCO ASA and SOPHOS UTM• Implementation of HSRP between routers, ISP Failover using IP SLA Tracking on Cisco Router 3900 Series.• Configuring Data & Voice VLANs, VTP, L2/L3 Ether channels, IVR and STP Layer2/3 switches.• Designing and implementing of wireless network solution using Motorolla RFS 4000 controllers and multiple APs.• Migration of Wireless network from Motorolla to Cisco Meraki• Deployment of Symantec Endpoint Protection for End users in HO and branches• Deployment for Symantec SMG for Microsoft Exchange • Creating Static/Dynamic NAT, Stacking of Switches & Power Backup to network devices.• Configuring routing using OSPF/BGP and policy based routing using route maps.• Implementing traffic filters using Standard and Extended access-lists and Distribute-Lists.• Building and maintaining Visio documentations of data centers cabinet, network topology and updating for future enhancement.

• Played a lead role in New Numbering Plan Project from CITC to STC. Being a subcontractor to the STC. My main responsibilities were to manage, accomplish and report various tasks being part of the team i.e. Site Survey & Documentation, Guide line Booklet for configuration as per PBX, Technical Support (NOC & Field), Installation and Re-configuration Services for PBXs, Handset Installation depending upon the site.• Installation, configuration, deployment, support and troubleshooting of cloud-based Webroot Secure AnyWhere Endpoint Protection, Webroot Web Security Service for PC/Mac/iOS/Android to implement URL Filtering, Virus and Spyware Protection, Remote User Protection, Custom URL Allow and Deny Lists and Content Control.• Installation, configuration, deployment, support and troubleshooting of Network Intelligence Solution “Webspy Vantage Ultimate” used for monitoring user activities on the network by Importing Logs, Creating Report Templates, Creating Aliases, Keyword Profiling, Advanced Calculations, Report Distribution, Active Directory / LDAP Integration, Automation and Performance.• Implementation and configuration of GFI Endpoint Security to assess the risk, mitigate it and preventing date leakage by controlling, auditing and securing access to removable devices at endpoint level.• Implementation and configuration of GFI Webmonitor to have Social Controls, Remote Filtering, Search Engine Monitoring, Surftime Policies, Upload download control, Action-Based Alerts and Block Connections in Real Time.• Implementation and configuration of GFI LanGuard which helps in Patch management, Vulnerability assessment, Network and software auditing, Asset inventory, Mobile device management, Risk analysis and Compliance.• Hands on experience on GateProtect Next Generation Firewall. Configuration of many features like VPN, Firewall, content filtering on different client sites.

•Configuration and troubleshooting of Routing protocols (OSPF, RIP, EIGRP), Switching Protocols (STP, VTP and EtherChannel), High Availability (HSRP,VRRP) Quality of Services QOS (LLQ, CBWFQ, WFQ).•Certified in Cisco IP Telephony, configuration of Cisco Unified Communication UC 500, Unified communication communication manger Express and Voice-enable Routers, implementation of Cisco Unity Express for Voicemail feature, Cisco Unified IP IPR and Auto-Attendant and Cisco Unified Contact center.•Completed several Panasonic Digital Hybrid IP-PBX system Telephony projects successfully. Scope of projects includes configuration of Panasonic KX TDA100D HYBRID PBX, cable pulling, termination, testing and commissioning, configuration of digital, analog phones. Configuration of Auto-Attended, defining and implementing policies, privileges and restriction, defining incoming outgoing call routes. •Successfully completed several Avaya IP telephony projects. Scope of projects normally include Installation, configuration of “AVAYA IPO 500V2”, Configuring IP, Digital and Analogs Phones, cable pulling, termination, testing and commissioning, configuration of digital, analog phones. Configuration of Auto-Attended and IVR, configuration Embedded and Voicemail Pro defining and implementing policies, privileges and restriction, defining incoming outgoing call routes.•Deployment and configuration of “Mcafee Endpoint Protection Suite” for one of the enterprise level customer, which includes deployment of central platform, a single point of control McAfee ePolicy Orchestrator (ePO4.5), VirusScan Enterprise v8.7i, McAfee for Exchange, Command Line Scanner v6.0, AntiSpyware Enterprise v8.7, Installation Designer, McAfee Agent v4.5 and SiteAdvisor Enterprise Plus v3.0.•Completed a project involving a P2P wireless bridge using Mikrotik’s RouterOS with RB411 Unit and R52 antenna capable of a/b/g wireless connectivity using Winbox Loader and Putty software applications.

• Have experience of implementing CCTV secuirty solutions. More Specifically installation and configuration of Samsung Video Security Solution with SRD-1650D DVR, SCP-3120VH Dome Camera,SHC-735 Camera.• Having wide experience on FLUKE network troubleshooting tools i.e OptiView XG Network Analysis Tablet, OptiView NetFlow Tracker, EtherScope Network Assistant, and IntelliTone Pro Toner and Probe.• Installation of APC Smart-UPS 3000VA RM 2U LCD 208V to provide the backup power to customer datacenter IT equipment. • Attend a live technical training on Cisco Tandberg’s Telepresence focusing installation of the hardware up to its configuration.• Attend technical trainings of Kaspersky, TrendMicro, Mcafee Antiviruses.• Troubleshooting wireless Ethernet based networks and TCP/IP based services• Training and mentoring of fellow engineers and customers when required.• Also having good skills on website development. Developed and maintained several websites for different customers using Macromedia Dreamviewer, Macromedia Flash, Macromedia Fireworks tools.• To maintain company LAN infrastructure is also my responsibility.• Install and configure various IT networking appliance such as firewalls, multilayer switches, VPN and Cisco Wireless AP.• Handling of Domain server 2003 and ISA Server.• Patched Cat6 and Optical fiber cables.• Handling PBX telephone Exchange KX_TES 824.• Maintenance of all domain client environment and securing then from external threats.

• Completed 6 months MPLS topology discovery project.• In the project we have discovered the topology using SNMP on MPLS VPN enabled routers of Nayatel. • The project is to discover the MPLS topology using SNMP API. • Supervise IP/MPLS services implementation covering the installation, testing & andover, document complete records of provisioned services with activation dates. • Analyses statistical data and come up with appropriate suggestions, perform operation and maintenance of the MPLS Network, analyses the bandwidth utilization and advises any expansion needed. • Worked on Cisco 4500, 6500 series switches and Cisco 7200 modular router.

• Analyze, design, create and collaborate multiple layer network architectures• Set up and redesign high frequency, high WAN and LAN networks. • Find and implement new ways to minimize lag time the network for faster information distribution • Deploy wireless networks, including servers, routers and switches • Troubleshoot and support any network and security systems • Through orientation of Optical Fiber Systems. • Detailed knowledge of FTTH access network.