• CRM Platform, maintenance support to end user.• Compiling incident reports and KPI/SLA etc for review. Service level monitoring.• Monitor and manage (BSS) activities on daily and weekly basis.• Skilled in sales channel performance planning• Perform full integration activities, including planning and configuration.• Conduct pre-integration site checks for hardware and system requirements.• Prepared business cases and planning checklists for digital channel partners.• Worked with diverse project teams and partners, locally and internationally, to achieve goals efficiently.• Led proactive planning sessions with partners to set performance objectives, monthly targets, and key milestones.• Built strong relationships with key personnel in partner accounts to support collaboration and success.• Oversee site survey, installation, commissioning, and maintenance.• Offer technical support to customers through remote and on-site troubleshooting.• Provide technical solution planning and support to field engineers.• Weekly configuration, Commission Channel, Franchises and Retailers.• Managing the team enhancement activities. Coordination with vendors for plan activities• Execute strategies and plans according to management planning.• Handling account management & time management skills. Managing the upgrades, patch installation,• Monitoring the Hardware. In case of any fault, replace it and maintain service• Execute testing, reporting, and tracking of software defects, and document execution results

IPCC Platform, Maintenance (Fusion Cloud, Single Cloud, VMs Maintenance, CSP Platform, End to End Support)• Call Centre, monitoring quality of services, Supporting day to day operations• Health Check Monitoring and providing backend hardware including Servers & storages• Troubleshooting Servers & Storages Issues• Responsible for smooth execution of routine tasks.• Operations & Continuous monitoring of system to optimize the utilization of resources. .• Managing the upgrades, patch installation,• Monitoring the Hardware. In case of any fault, Replace it and maintain service• In case of any fault, Replace it and maintain the services.• Service migration in case of emergency,• Replacing the Server Hardware parts without effecting the services, commonly• Disk, DIMM, BBU Module, fan Module, Power Supply etc• Comparing actual service levels with target service levels to identify SLA breaches• Continuous monitoring of system resources and mode of operations to suggest relevant capacity

Internship