At Zong CMPak Ltd, our team elevates CRM and BSS operations by enhancing incident management and ensuring robust service levels. With a BS in IT from PMAS University, we've driven efficiencies in sales channel performance, integrating systems, and fostering digital partner collaborations.Our focus on high KPIs and SLAs, reinforced by competencies in team and hardware management, has cemented our success in building sustainable partner relationships and maintaining seamless business continuity. The expertise in planning and executing integration activities positions us at the forefront of technological operations.