Khizar Rasheed Email & Phone Number

Pakistan

1. Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.2. Develops call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations.3. Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.4. Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.5. Meets call center financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.6. Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.7. Maintains equipment by evaluating and installing equipment; developing preventive maintenance programs; calling for repairs; evaluating and implementing upgrades.Quality And training Manager

Pakistan

I worked for SNL Financial Pakistan. My job description was financial analyst and performs Audit of financial statements. I covered European Insurance Companies and standardize their financial reports into IFRS. SNL is a global company whose products includes an online database with real-time news and analytical tools; investor relations Web site hosting; electronic newsletters; and printed data publications. SNL’s client base includes investment banks, investment managers, corporate executives, ratings agencies, government bodies, consulting firms and law firms who use SNL’s information for business intelligence and analysis.

Worked on Oracle for maintaining Accounts.I was affiliated with a Pakistan’s government organization named as Water And Sanitation Agency (WASA) from 22 February, 2010 to 22 February, 2011. My designation here was an Internee, under National Internship Program (NIP). During this course of time I got an opportunity to work in Finance department of WASA, where all the financial and accounts work of WASA is performed.