My current role S&P Global Corporate division is quite exciting with day-to-day challenges to be faced and responded. We as a data analytics & visualization team are offering a shared services platform comprised of Tableau Server, Power-BI Gateway services, AWS Redshift Data warehouse to the entire organization.We are managing 30 sites for multiple divisions and departments, who are using our platform for their data visualization and data analytics. Our platform is serving 8000 + active users for there data analytics, 12000 + daily scheduled extract refresh jobs running on the platform.We are also managing the Vulnerability Management System (VMS) on Tableau server for the entire organization. The users who wish to check their server/system vulnerabilities can pull the updated details with few clicks.For this team I am playing a centralized role for platform management which involves, customized application installation, license management, deployment, upgradation, integrations to other platforms, migrations, troubleshooting, access management, security and compliance management and nevertheless support to the entire organization.My major projects whist working in this role are Increasing Application availability by implementing AWS ALB Load balancer model on the Tableau application. Tableau DR-application setup, Automated the backup process for Tableau, Redshift integration with OKTA, Power-BI gateway entire setup and onboarding workspaces and users, Datadog and Splunk monitoring setup for the application infrastructure. Tableau cloud migration using Elastic Kubernetes Services (EKS) for Tableau bridge setup.Led the end-to-end management of data visualization platforms, Tableau and Power BI, achieving a 99.9% uptime and significantly enhancing user experience.p

Hands-On experience on cloud technologies; Amazon Web Services (AWS): EC2, Load balancers,S3, VMs, SFTP.Azure Cloud Services: VM's, MS SQL Server, SSAS, SSIS andCreate, build and maintain MS SQL Server, Cube Servers, Tabular Cube Servers.Power BI Infrastructure Management, Creating/Maintaining Gateway Server, Data Source Connection, Workspaces on MS Power BI.Release management using Visual Studio, Azure DevOps PipelinesManage Load Balancer F5, Manage and create AWS ALB and NLB Load Balancer, Target Groups, Route 53Create and Manage Hyper-V environment, Failover clusters management.ACLs/Roles and User Access management using Windows AD services.Build, deploy and maintain IIS Reporting Application Web servers, Application Pools, SSL Certs.Infrastructure Monitoring using Solarwinds, Datadog, Dotcom.Internal/External client support for day to day Incident Management on SNOW.Ensure timely transformation of client's daily data on Data Warehouse and Multidimensional/tabular Analysis Server Cubes.Maintaining 99% Application uptime for the clients.Remotely troubleshooting and resolving client's Application and other Server/Network issues.

In my current Role at S&P Global I am working as a lead role of handling entire Infrastructure of a sub domain SNLBanker of S&P Global. SNBanker is a reporting Application for Clients across US out of which majority are the Banks. The Infrastructure is built upon many VM's hosted on Virtualization servers fully Redundant. SQL Server, Analysis Servers, Web server, File Servers, Active Directory Servers, Cisco F5, Haproxy, Firewalls are all part of the SNLBanker domain fully managed and configured by infrastructure Systems team. Handling individual and team projects, building client application, create db's, cubes are all part of the current role. Maintain server environment highly available and redundant. Applying monitors for server, db's, cubes and application for pro activeness of Infrastructure systems. Maintaining different environments for multiple teams, creating and maintaining backups using commvault. Handling releases on different environments. Providing support and training to the new hires and other team members are all part of my current role.

Team Lead: Managing and leading a team of 12 employees, regular meetings, documented 1x1, Guidance to individual for their own and Company goals to be accomplished. Approving holidays and ensuring the coverage 24/7. Team motivational activities, performance awards, Interviewing and training of new Hires until they are operational.Team Reviews: Semiannual rating the team based on there KPI’s, processes, consistency in the tenure, active team member, completion of assigned task/projects. Bonus payout and increment totally based on pay for performance.Procurement: Responsible for procurement of entire IT – Asset for above 1500 employees. Ensuring timelines are met committed to business.Vendor Management: Handling and creating vendor support contracts based on service charges, SLA and Penalties. Support/Training of any new hires in the team. Selecting vendors based on their shelf value and support services.Stakeholder management, Major Issue reporting to higher management and conducting meetings regarding the problems to the owners for permanent resolution. Supporting team members for their career growth and documenting their career path. Providing them feed forward or where necessary give them feedback as well. Automation: Process improvement by automating the process and reducing the man hours to be invested on other tasks. Bring automation on the difference process (New Hire, Exit, Major Incident management, Problem management discussions, Inventory control, store management, Warranty claim, dumping out of warranty equipment, Printing process, meeting rooms and other smaller processes.Providing T3 support for O365, box and other Office ToolsReporting and Analyzing all IT KPI and targets. Team statistics and favorability’s for entire IT Services Department.

Communicate network and systems event status using established systems and business protocols. Generate incidents, problems, service requests, tasks and changes in the incident tracking and handling.Point-of-contact for vendors, service providers, carriers and partners Independently troubleshoot complex incidents in Front Range and escalate to infrastructure team as required.Serve as a senior team member by providing guidance, mentor ship and knowledge sharing for Network Operations Engineers. Actively communicate with management team members regarding outstanding task, incidents and problems Using different NMS tools for proactively managing Enterprise networks and servers Creating, respond and resolve alerts for active monitoring. Working on multiple tasks, service request assigned for creating new documentations, uploading them and getting the verified. Contributing individually and as a team on mini projects for bringing automation Operational Excellence: Handling Communications, resolution and escalations of any Major incidents as a lead role to distribute the tasks among the available team members for bring efficiency and meeting timeliness to reduce MTR.

Communicate network and systems event status using established systems and business protocolsGenerate incidents, problems, service requests, tasks and changes in the incident tracking and handling.Point-of-contact for vendors, service providers, carriers and partnersIndependently troubleshoot complex incidents in Front Range and escalate to infrastructure team as required.Serve as a senior team member by providing guidance, mentor ship and knowledge sharing for Network Operations Engineers Actively communicate with management team members regarding outstanding task, incidents and problems Using different NMS tools for proactively managing Enterprise networks and servers. Creating, respond and resolve alerts for active monitoring. Working on multiple tasks, service request assigned for creating new documentations, uploading them and getting the verified Contributing individually and as a team on mini projects for bringing automation