As a Management Team Member at HR BPO Solutions, I lead a team of telesales representatives who provide consultative sales and services for customers seeking products and information. I present and explain recommended products, benefits, features, and alternatives, and help customers make informed decisions. I also mentor and assess the performance of new team members, and assist with establishing action plans for their success.I have a certificate in Microsoft solutions expert from Corvit Collage, which gives me the technical knowledge and skills to design and implement solutions using Microsoft products and technologies. I apply these skills to improve the processes and systems of our call center, and to troubleshoot any issues that arise. I also have strong communication, problem solving, and customer service skills, which enable me to build rapport with customers, colleagues, and managers, and to deliver high-quality results. My goal is to continue learning and growing as a leader and a professional in the HR BPO industry.