Khizer Mohammad Email & Phone Number

United Kingdom

Provision of 1st & 2nd line support service for software and hardware Incidents and ServiceRequests via phone calls, emails and self-service tickets.• Efficient and accurate logging of incidents and requests with a high first-time fix rate into ITSMtool.• Installation of hardware & software and the provision and support of mobile devices.• Working collaboratively with other teams where Incidents and Service Requests require cross-functional activities.• Ensuring diagnostic information is fully compiled prior to any escalation.• Documentation of resolutions into Knowledgebase and update service documentation asappropriate.• Identification of service improvement opportunities.• Project delivery support.• Adherence to ITIL standards.• Attend the sites of Core’s clients, with any non-site days working remotely for Core’s ServiceDesk function.

Greeting clients, occupiers, and contractors Making sure unauthorised people do not enter buildingMaking sure people know where they are goingDoing Internal/External patrolsMaking sure building is safe and secureLook out for any suspicious events or activities

- Efficient and accurate logging of incidents and requests with a high first-time fix rate into ITSM tool- Support service for service & hardware incidents - Project delivery support - Installation of hardware & software and the provision and support of mobile devices

Greeting customers Serving customers at the till Dealing with items at the collection point Attending to customers on shop floor Patrolling the shop floor Fast track orders Checking stock Ensuring the correct items are being given out by checking item numbers  Picking customers items in the stock room Cleaning duties  Dealing with orders, deliveries and returns Selling items and insurance

Computer Science

Activities and Societies: BSc in Computer science

It, Information Technology, Triple Distinction Star

Education record