Khizer Sheriff Email & Phone Number

Sammamish, Wa, Us

Incubate and co-innovate new product and service offerings with strategic customers to : • Accelerate customer business outcomes• Shape priorities for product roadmap • Provide product with feedback on real life scenarios

Bellevue, Washington, United States

Driving co-innovation, early adoption, and customer insights for VMware’s flagship Kubernetes powered cloud native “Tanzu” SaaS portfolio of products for application modernization• Lead the Customer Design Partner Program to co-innovate with early-stage customers to optimize product roadmap and product capabilities • Deliver customer insights to product and executive leadership to surface product fit and GTM issues impacting revenue growth, customer adoption & consumption; Identify and track resolution of corrective actions and get-well plans• Identify product gaps and GTM issues inhibiting Tanzu’s ability to land and expand account opportunities• Ensure alignment of product roadmap and GTM priorities with field feedback and customer insights

Operationalized a nascent Customer Success organization with the process, tools, KPI’s, and organizational design to accelerate customer value realization and reduce escalations• Led the company-wide charge to establish a single source of truth for product adoption and consumption across the hybrid cloud product portfolio • Drove achievement of global customer deployment goals across PS, partners, and Customer Success for VMware’s flagship Networking and Security (NSX) product.• Delivered executive insights into customer health, value realization and consumption trends by applying data sciences and machine learning to aggregate information across multiple data sources

Greater Seattle Area

Transformed the 75-person Services Delivery team to provide predictable, customer-focused business outcomes using a consistent, scalable delivery methodology and an optimized resource allocation model. • Identified the need for offshore teams to shift administrative delivery functions, evangelizing the initiative with C-suite and partnering with cross-functional teams to build the operating model from the ground-up. Projects results included:- Improved engagement project margins by 10 basis points and NPS by 15%.- Achieved the 2016 TSIA STAR Award for Innovation in Enabling Customer Outcomes.

Greater Seattle Area

Owned P&L responsibility for the delivery and financial management of a $20M+ annual Professional Services portfolio.• Streamlined fragmented delivery operations, implementing a pragmatic tightening of governance practices, partnering with Sales grow regional revenue, and joining forces with HR to up-level talent and overhaul the Delivery Management role. Project results included: - Grew revenues in the region by 28% quarter-over-quarter, delivering the highest growth in Americas region. - Fostered trusted partner relationships with key customers, integrated sales and delivery, and re-focused the team on a strategic business value-centric engagement model

Greater Seattle Area

Established this management consulting organization focused on software engineering capability maturity, program/portfolio management and governance to optimize product delivery, and drive better Business-IT alignment for a portfolio of clientele. Selected engagements include:• Overhauled project management operations for a leading tech organization, conducting operational deep dives and progressively refining and right sizing the project delivery to establish a federated model PMO function that a VP defined as transformative.• Conducted an in-depth business strategy assessment and guided client from a shrink-wrapped product company to a provider of cloud-based services/solutions for the private equity market. • Slashed product feature backlog 15%, reduced customer service requests and product issues 10+%, and accelerated time to market of new features by developing a prioritized product release roadmap along with an engagement model that tightened integration between product management, program management, and product engineering for a key client.

Accountable for the planning and delivery of a portfolio of over 50 programs across 5 business units in North America – Finance, HR, Supply Chain, Marketing, and IT.• Transformed a $50M budget, 100 person US IT organization into a trusted business partner with strong governance practices, instituting a portfolio planning and project management methodology that optimized return on IT investments.- Reduced spend on sustaining IT services by 23% through application portfolio, vendor, and business process rationalization.- Seamlessly retired 20%+ of redundant applications fully within targeted timelines.

Led a 100+ person worldwide IT team with $35M annual development budget building business-to-business products to enhance licensing of OEM products, including Xbox 3rd party games. Established a Project Management Office (PMO) to drive fiscal year budgeting and planning cycles, project portfolio tracking, resource optimization, and capacity forecasting. Key projects included:• Acted as Release Director for SQL Server 2008, utilizing agile SCRUM based process for first time with team and completing release of product on time with the highest level of quality as compared to previous releases. • Named as Release Manager for Windows Mobile 6.0 coordinating across four engineering teams, with 700 resources in India, China, and Redmond, WA; Established a project management center of excellence, defining common processes, tools, and standards for each engineering team, improving team communication and shrinking product release cycles while maintaining high quality.

• Led a project to provide Intelligent Call Delivery (ICD) capability to key business units within Vanguard's Individual call centers in Pennsylvania, North Carolina and Arizona. • Led an effort involving a team of 10 analysts to develop a strategic multi year plan to transition the Defined Contribution record keeping system used by Vanguard’s Institutional Division to process over 1.5 million accounts from a legacy centric systems environment to a distributed component based architecture.

Masters In Management, Management

MBA

B.S, Engineering

BS Engineering

Certified Scrum Master

Pmp Certification