As Chief Operating Officer at Remote Optix since 2021, I have managed daily business operations, marketing, and growth. Remote Optix provides innovative reality capture and collaborative documentation solutions for the AEC, CRE, civil engineering and industrial inspection industries.I oversee contractor management, remote pilot onboarding, platform design, front-end development and client success for our clients across North America. Notable companies we've worked with directly: Google, Apple, Meta (formerly Facebook), Amazon, Boston Properties, Presidio Bay Ventures, Catalyze, Rudolph & Sletten, Devcon Construction and others.My responsibilities include: - Coordinating marketing, advertising, promotions to generate new business- Ensuring excellent customer service and retention through customer lifecycle management- Optimizing operational workflows for reality capture services- Complete product management of the Remote Optix browser-based collaboration platform- Analyzing KPIs and financials to inform strategic decisions on growth, hiring, procurement and new offerings- Establishing and enforcing policies, procedures for pilots, contractors, and internal personnel- Representing the company at industry events and seeking new partnership opportunitiesMy goal is to position Remote Optix as an indispensable partner in digital transformation for asset-intensive industries.

Airzus is an aerial digital media and services brokerage. Through our marketplace solution, certified remote pilots (i.e. commercial drone pilots) license their drone-captured media and data (images, videos, LiDar data and 360 videos) to advertising agencies, Fortune 1000 marketers, media production houses, creative agencies and other consumers of drone-content. Our customers trust us because we work exclusively with in-network certified remote pilots and deliver dedicated white-glove service when we don't have the exact media they are looking for. To license exclusive media or learn more, visit https://www.airzus.com - If you're a certified remote pilot looking to add a new residual income stream, don't hesitate to reach out to me directly via email: sk@airzus.com

DroneVX was a startup looking to create a community of commercial drone/UAV pilots who share a passion for what they do. We offered free service listings, share industry news and facilitate drone/UAV/aerial-themed events.

West Corp. [NASDAQ: WSTC] (Previously InterCall, Inc.), the world’s largest conferencing provider, offers more audio, web and video conferencing solutions for effective business communications than any other UCaaS competitor. I worked in the Digital Media Service Product department; taking charge of competitive comparisons and analysis in the Digital Media Services (DMS) space, facilitating preparation and pervasive, cross-departmental communication of platform enhancements and changes to Operations and Sales, analyzing up-to-date market data to facilitate trend recognition and using said data for consulting purposes to Sales and R&D, scoping new client/market fits, working directly with off-site R&D leaders on prioritization, creation and roll-out of platform enhancements within and outside of a typical release cycle and helping create user-guides/documentation for both external and internal audiences. -Responsible for a variety of activities in planning, developing and coordinating the development and marketing efforts for assigned products during all stages of the product life-cycle-Define and implement processes to support product offers from implementation to billing & sales -Communicate product needs and direction to the product development team-Manage new releases and upgrades, including communication internally and externally-Continually evaluate and improve product offers based on sales needs and customer requests-Assist in creating internal training to support new releases while adhering to policies and procedure-PRD review and consultation based on digital media product expertise and competitive market dynamics-Consult and oversee various responsibilities related to product review and pre-release beta testing-Work with Marketing Department to create product collateral and presentations to supportsales efforts and to meet established business goals

-Operationally directly supervised upwards of $3.2m in annual revenue collection-Managed and scheduled a full managed service team of 8 full-time Virtual Event Producers, with zero churn over 2+ years-Spearheaded, managed and scheduled a self service team of 2 Self Service Account Managers and 1 Training Coordinator, with zero churn-Worked directly with Fortune 500 enterprise clients, managing technical escalations and SSO integration via proprietary InterCall VEC SaaS platform-Mitigated operational/technical risk from platform hotfixes and urgent bugs-Learned and communicated down new platform staging/beta features and related training to Event Services team -Conducted client consultations, platform overviews & training-Escalated and consulted on bugs & new feature priorities directly to off-site R&D team-Supervised live production of recordings, scheduled broadcasts, on-demand webcasts, bug tracking, workaround creation and reporting via Salesforce-Performed periodic platform support supervision of L1, L2 and L3 bugs-Organized, planned and supervised User Acceptance Training (UAT) for new version releases-Trained on digital audio and video file editing; specializing in streaming-Setup Google Analytics Views and Advanced Segments for analytics reporting-Consulted on live and on-demand video production/export for online streaming and capture optimization

- Tightly managed a team of 2 independent graphic designers and 3 independent sales contractors; delegating tasks amongst the two groups and evaluating performances based on results - Working with start-up companies and artists to help mold their own unique, tailored brand images- Coordinating and executing studio and on-location photoshoots for artists, bands, corporate clients and models- Consulting with emerging artists & small business clients regarding promotional marketing strategies, market penetration tactics and potential road-blocks to success- Effectively presenting high-impact proposals and reports to groups ranging in size from 2 - 50 individuals

- Successfully exited- Oversaw the planning & development of all marketing campaigns from idea conception to execution - Tightly managed a team of 3 independent visual design artists- Organized local physical event promotion campaigns in Santa Cruz, San Jose, Santa Clara, San Francisco and Berkeley- Managed print/online promotions and various aspects of the personal lives of 6 local emerging artists and bands (The Skaflaws, Rise of the Revolution, The Warlordz, Almighty Aziz, Sincere and Ghambit) - Built brand name recognition through extensive online promotion via social networking channels such as Facebook, Twitter, MySpace & Going.com and professional networking at industry events and mixers - Planned, marketed and successfully executed 40+ concert-themed events with as many as 1,100+ attendees for established artists such as Talib Kweli, Immortal Technique, KRS One, Dead Prez, Zion I, Badfish, Devin The Dude and others- Was Executive Producer & Art Director for 4 album/compilation projects ranging in genre’s from hip-hop to reggae/rock