Khloe Heath Email & Phone Number

San Francisco Bay Area

-Train and provide onboarding support for technical department new hires on research and development, lab practices, and writing technical documents-Create comprehensive onboarding materials for new sales hires; implement them into learning management systems-Identify key needs for technical training; draft and revise up to 15 technical documents per quarter regarding water treatment processes for sales, customer, and internal use-Institute and regularly review standard operating procedures for the operation and troubleshooting of pilot lab equipment-Perform internal audits on department quality processes as needed -Collect and analyze samples via field testing procedures, summarize data with key insights, create graphics for visual presentations to project stakeholders-Develop water treatment formulations that prevent scale and metal corrosion in cooling towers under various system conditions via bench testing-Troubleshoot and operate equipment evaluating the efficiency of raw materials to improve cooling water and reverse osmosis formulations

Ithaca, Ny

-Supervised staff ensuring all duties were performed accurately and in a timely manner so as to provide excellent customer service-Managed a team of 3 food service workers for 3 meals per day serving 200 diners per shift-Oversaw documentation for up to 30 food and drink inventory items per shift-Coordinated shifts for employees/arranged for the scheduling of the cafeteria activities

Ithaca, Ny

-Created and facilitated dynamic presentations and workshops to ease transition of incoming freshmen to the Cornell University College of Engineering-Designed an onboarding assessment survey to evaluate student preparedness and adjustment-Monitored progress and acculturation of 10 freshman engineering students per semester-Provided training on how to navigate and utilize digital student handbook-Maintained existing and developed future student facing resources to facilitate smooth and positive onboarding experience-Delivered a superior new student experience by providing a high level of service and maintaining quality throughout the onboarding process-Analyzed training evaluations weekly to continuously determine opportunities for content and delivery improvement

Fremont, Ca

-During an intensive 4 week coding bootcamp, spent 400+ hours learning to code and test programs in Unix and C language -Led teams to complete complex group projects and give presentations on them

Menlo Park, California, United States

-Conducted research on lithium sulfur batteries as a part of the Science Undergraduate Laboratory Internship Program funded by the U.S. Department of Energy-Engineered a high-functioning prototype battery that cycles while being observed with x-ray absorption spectroscopy-Developed a technical report and visual presentation summarizing investigative methods and results-Credited in a paper published in the Journal of The Electrochemical Society