I am a seasoned Operations Manager with 13+ years of strategy development, project management, and leadership experience in the retail landscape. Recognized for demonstrating a natural aptitude for creating and executing impactful process improvement strategies to optimize operational efficiency, as well as for establishing successful employee leadership and development techniques to train and build high-performing teams. Professional focal points include technical proficiencies, inventory management, communication skills, industry expertise, and the ability to adapt to ever-changing situations in a fast-paced environment. Delivering superior administration in these areas of expertise requires the utilization of effective interpersonal skills, business acumen, and a keen eye for detail, as well as independent problem-solving, strategic planning, stakeholder and client relations, cross-functional collaboration, process and procedure development, and advertising and promotional operations.My current role is an Operations Manager (North America) with Lids Canada Inc. Under my leadership I have utilized my vast industry experience to devise and implement impactful process improvement strategies, direct and optimize store operations, and deliver engaging training to team members to foster a productive work environment. I am also responsible for executing sales promotions and advertising strategies, identifying and resolving complex issues and customer inquiries, and delivering informative presentations to executives regarding plans to achieve special objectives and projects. Colleagues describe me as a progressive, driven, down-to-earth, technical, and managerial expert who can be relied on to offer superior solutions that deliver profitable results on time and under budget.I am interested in contacting former colleagues and managers, as well as other professionals in my field. Feel free to contact me through this profile if you wish to connect.