Ensure service and sales targets, SLA’s and KPI’s are continually reviewed and expectations are met with optimum levels of quality & service delivery. Develop project concepts and maintain optimal workflow between Telesales department and customer service department to reach the optimal benefits Work with senior developer to manage large, complex design projects for corporate clients.Monitoring the performance and conducting effective resource planning to maximize the productivity by collecting and analyzing call-center statistics (sales rates, costs, customer service metrics etc.)Maintaining customer relationships and upselling the new services to them

Head up growing Telesales team by Setting weekly and monthly sales targets and update all internal systems to properly track potential customer and customerWork hand-in-hand with Marketing Team to create and maintain a win-win relationship with new and current customers and track campaign results (leads received/worked, closing rations, etc.)Analyzes and proactively responds to quantitative and qualitative sales and performance results to develop & launch new programs to improve salesMonitor the customers interactions and make retention strategies to minimize attrition

Meeting with sales managers to discuss Telesales strategies.Lead the team member and focus on customer needs to close salesCompiling and presenting sales reports and put insights about the customers’ needs and ow to give a one stop solution for themManages performance metrics for team members

Build a long term relationship with the clients to maximize profits.Prepare reports about the merchants that contribute to the final decision.Lead the new merchant to complete the contractual procedures by gathering and documenting customer information, payment methods, purchases, and reactions to products.

• Promote a healthy environment to meet the clients’ requirements • Observe the calls and fix the errors to reach the perfect performance • Send daily and monthly reports to the clients to work on enhancing the performance. • Coach the team to avoid any mistakes that could affect the achievements.