Khoa Le

Khoa Le Email and Phone Number

Software QA Manager @ Serious ERP (SERP)
windermere, florida, united states
Khoa Le's Location
Regina, Saskatchewan, Canada, Canada
About Khoa Le

My mentality as an individual is that I am in a constant state of perpetual growth and change. I find great satifaction in making a difference in any industry I dip myself into. Being a recent Software Systems Engineering Graduate is an exciting time where technology is constantly evolving as the years go by. I see most situations as opportunities to participate regardless of its outcomes. Through different styles of customer service from tier 1, tier 2 support and in-person marketing I find that even the smallest interpersonal skills provide and adapt to create a great change to a client's day. When I'm not working, I enjoy a healthy dose of running outside, weightlifting, Ultimate Frisbee, developing my theatrical skills, travelling, and playing Board Games. With my current work experience that is forever growing, I believe I possess a strong initiative, design perspective, versatility, and troubleshooting coupled with my interpersonal skills. These traits enable me pay attention to detail when I talk with clients in person, phone calls, dictations of emails, and developing applications. I am a hands-on learner that can sustain a high work ethic. I am excited for the opportunities that will soon come forth for myself.

Khoa Le's Current Company Details
Serious ERP (SERP)

Serious Erp (Serp)

View
Software QA Manager
windermere, florida, united states
Website:
seriouserp.com
Employees:
4
Khoa Le Work Experience Details
  • Serious Erp (Serp)
    It - Manager Testing, Quality Control, Training
    Serious Erp (Serp) Jan 2022 - Present
    Regina, Saskatchewan, Canada
    -Build models and regulate company processes for quality assurance-Implement/Improve Automated Testing-Establish and create standard test plans and procedures -Software Risk Assessment -Client Training-Customer Service
  • Serious Erp (Serp)
    Support Analyst
    Serious Erp (Serp) Oct 2018 - Jan 2022
    Saskatchewan, Canada
    -Test software development before updates go live-Help desk support-Client care and training-Create and manage system documentation-Create and execute testing plans-Recommend software improvements/ prevent regressions-Assist in risk assessment
  • Brown Communications Group
    Experiential Marketing Associate
    Brown Communications Group 2017 - 2019
    Saskatchewan, Canada
    Duties include:• A plethora of interpersonal skills which include adapting to the consumer's needs and requirements while being able to portray the current product in a meaningful way• Providing a strong work ethic in representing the current client in their product and presenting information in a useful manner for consumers for the client's product vision. • Cohesively work in teams to deploy commercial product branding in trade shows, sports games, education facilities, and public events that involve a multitude of different individuals that require unique approaches in delivering the product messages
  • Saskatchewan Liquor And Gaming Authority
    Technical Analyst - Co-Op Term
    Saskatchewan Liquor And Gaming Authority Jan 2016 - Apr 2016
    Regina, Saskatchewan
    • Fully supporting delegated work for desktop and store environments from Regina's Head Office, Saskatoon Office, Regina Warehouse and its 79 store locations in Saskatchewan. • Providing Tier 2 Support within SLGA which includes: PCs, Point of Sale Systems, Store Servers, Applications, User Managerment, Printer Management, SCCM, and Epolicy Orchestrator (Security).• Communicating with users on a daily basis and effectively prioritizing tasks and projects and resolving tickets in a timely matter. • Working with hardware ranging from Personal Computers to Point of Sale Systems and developing a plethora of skills encompassing network, server, client side applications, hardware systems, and databases.
  • Ehealth Saskatchewan
    Service Desk Support Analyst
    Ehealth Saskatchewan Jan 2015 - Sep 2015
    Regina, Saskatchewan
    Duties Include: • Troubleshooting via Phone call, voice mail, fax, and emails for technical problems with a multitude of medical applications from all of Saskatchewans health regions throughout the province ranging from inquiries to access problems. • Providing access through applications and processing forms for medical practitioners from health regions, various independent health clinics, and pharmacies. • Guiding customers in the proper process of certain applications and making sure forms that were submitted were properly authorized and created application accounts as requested. • Maintaining/updating correct documentation of certain application holders, ticketing history, and user information to process request forms faster and more efficiently where we are "Empowering Patients; Enabling Care" (company quota).

Khoa Le Skills

Troubleshooting Customer Service Desktop Application Support Web Applications Microsoft Office Teamwork Improvisation C++ Project Management Access Business Analysis Program Management Change Management Integration Documentation Sql Requirements Analysis Cisco Technologies Self Confidence Accountability Independence Java Linux Medical Software Board Games Versatile Ehealthsask Usd Networking Public Speaking Leadership

Khoa Le Education Details

Frequently Asked Questions about Khoa Le

What company does Khoa Le work for?

Khoa Le works for Serious Erp (Serp)

What is Khoa Le's role at the current company?

Khoa Le's current role is Software QA Manager.

What schools did Khoa Le attend?

Khoa Le attended University Of Regina.

What are some of Khoa Le's interests?

Khoa Le has interest in Social Services, Children, Education, Environment, Science And Technology, Disaster And Humanitarian Relief, Human Rights, Arts And Culture, Health.

What skills is Khoa Le known for?

Khoa Le has skills like Troubleshooting, Customer Service, Desktop Application Support, Web Applications, Microsoft Office, Teamwork, Improvisation, C++, Project Management, Access, Business Analysis, Program Management.

Who are Khoa Le's colleagues?

Khoa Le's colleagues are Kaitlyn Garamoni, Amber Woods, Sayra Luzadas, Roberto Rodriguez, Therese Joie Dy.

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