Khoa Duong Email and Phone Number

Coordinated projects between interdisciplinary teams, and implementing solutions to problems experienced by our healthcare staff. Including:Setup lab interface between eClinicalWorks and Baystate Reference Lab in Western Massachusetts, to allow care staff to exchange lab results bidirectionally, in a quick and effective manner.Updated letter templates and revised workflows for ordering Durable Medical Equipment.Resolved data integrity issues between our member enrollment software MarketProminence and electronic health record software eClinicalWorks.Currently working on configurations for new insurance programs in Massachusetts and Rhode Island.

7 years of experience troubleshooting the eClinicalWorks software for clinicians and administrative staff. Managed user accounts.Queried and generated reports from MySQL regarding patient / provider data to help improve operations and analyze clinical performance. These include routine and ad hoc reporting, as needed by the business.Organized and wrote workflow for EKG machines and implemented in the eClinicalWorks application. Also worked with Midmark representative for training sessions.Consulted for data integration projects, observing inefficiencies between several systems and taking steps to resolve issues.Upgraded electronic health record software eClinicalWorks and transitioned all users from a thick client install to the web-based Google Chrome version, during the first 2 months of the COVID-19 world pandemic. Positive feedback includes "seamless transition". The result of 6 months of extensive testing, planning, and collaboration among the core clinical and technical departments.Adapted to urgent requests regarding vaccine inventory management and documentation within eClinicalWorks.

Work at the IT Help Desk to solve technical issues and update software / hardware for company employees and contractors.Trained new employees in company IT procedures and regulations, as well as setting up CCA compliant computer workstations and Android work phones.Wrote queries in SQL to analyze member and provider data.Managed the data entry for referring providers in eCW and Cactus, handling requests from clinicians and member services.

Wrote an application that takes data from hundreds of csv files and organizes them into one Excel Spreadsheet file. This allows users to see patterns and discrepancies in data sets.Repaired hydrogen leak testing robot.Involved in demo assembly of NYC World Trade Center LEDs.

Managed migration of documents from Maximo to SAP-CMMS database to unify with rest of company.Improved / updated Standard Operating Procedures for current company equipment.Created 28 Task Lists / Job Plans for SAP-CMMS Implementation and Work Order processing.Scheduled and facilitated meetings between Facilities and Quality Assurance departments.Organized Calibration Reports to update archives and make them accessible to all employees