Khoa Tran Email & Phone Number

Costa Mesa, California

Irvine, Ca

Manage and monitor team members’ efficiency and accuracy through internal 2nd level review process. Provide department training and coaching to all team membersIdentify and monitor operational risks Compile daily reports to be assigned to appropriate team members for processingEstablish goals and develop implementation plans to ensure all Service level agreements are being metPinpoint training opportunities and coordinate training/coaching for team members to meet/exceed personal, team, and company goals Assess all team audits to include; Notary/Affiant, 2nd level review, GLBA, & daily work. Assist in coordination of external audits performed by the Federal Reserve & CorporateConsult on various projects by implementing internal processes to ensure regulatory requirements are metCollaborate with internal business units and various state agencies (Titles Department, Support Services, various DMV, NNA, etc.) to resolve all escalated accounts that also include Office of the President escalations Assess, prioritize and lead department expectations and requirements while auditing each process for improvementsMitigate loss and exposure by creating, capturing, and documenting team Policy and ProceduresProvide daily reports to the team and upper management for work queue statusProactively gathered information to develop corrective action plans to ensure internal processes are within regulatory complianceProvide excellent customer service at all points of customer contact internally and externallyInteract with internal and external customers to obtain or share complex information, assist in the implementing of forms and proceduresAssist management with the day-to-day operations as well as motivate and create a positive working environment.Participate and conduct 1:1 training procedures for new hires alongside direct management adhering to company protocol, responsibilities, and expectations.

Irvine, Ca

Provided daily operational & technical support to the loan servicing departments, team members and trained as neededMonitored department workload for timeliness, accuracy, and efficient processingProvided input to management regarding staff development, performance and development opportunitiesResolved complicated and escalated issues as neededCompiled standard and non-standard reports and interpret management reports regarding critical business functionsConducted reviews of the policy and procedures for accuracy, relevance and identify gaps between process and policyProvide leadership and guidance along with manager for team members on performance and development opportunitiesCompile information using numerous sources to identify trends and update reports for department that may impact production Worked hand in hand with Office of the President in resolving high level requestsMaintained open communication with several internal and external business partnersNotarized lien releases and titles for the Irvine Research Department on a daily basis Support daily operations by: monitoring risk, recording information, importing/entering data, processing documents, and maintaining records using organizational techniques.Research complex items using problem solving skills and considerable knowledge of department policies and procedures.Review and assess 100% of work for accuracy and precision.

Tustin, Ca

Provided excellent/accommodating customer service and genuine hospitality to all customers.Acquired several skills to be able to manage a store under a fast-paced environment.Ensured that customers receive quality food and service at each and every point of contact.Promoted an exceptional image of the restaurant by displaying impeccable manner and second to none service.Maintained a constant flow of communication with the work team and management.Remained proactive and cautious of health hazards, and ensured sanitation for each associate.Document all record transactions at terminal and count each cash drawer’s money for accuracy.Operated In-N-Out's Program systems for all transactions.

Orange, Ca

Received and efficiently processed phone inquiry pharmaceutical requests.Responsible for documenting data entries, obtaining client records, file management of patients, bill reviews, generation of client reports, and general staff support.Input and tracked purchase orders, processed check requests while maintaining documentation of each transaction.Tracked department budgets and ran bank deposits for the corporation.Responsible for ordering supply inventory and managing departmental supplies.Demonstrated proficient knowledge of business processes, policies, and Practices.