Khoang C. Email & Phone Number

-Create and update Business Requirement Document (BRD), Data Dictionary, Status Matrix, Workflow Diagram, etc for new system functionalities, requirements and enhancements.-Assist QA team in testing system for bugs and proper functionality-Provide system expertise & documentation to technical staff - Development and QA team. Clarify requirements and determine whether a defect is a new requirement, requirement gap or truly a defect

-Contracted on various government projects with the NYC Department of Buildings -Worked with the Senior Advisor to the Deputy Commissioner (Strategic Planning and Policy) to implement and analyze the new system for the Department of Building (DOB Now Build)-Worked with the Chief Customer Officer to accelerate Schedule of Occupancy, Certificate of Occupancy and Permit requests-Managed and trained a team of 9. Assigned and delegated daily tasks and responsibilities-Via root cause analysis, leveraged extensive process data to uncover any underlying operational/technological issues-Acted as translator/interpreter between business, the client and technology experts during requirements gathering, implementation and system enhancement. -Executed testing of the requirements and/or assisted users and development teams in testing and troubleshooting-Acted as subject matter expert to provide business and technical expertise in requirements solicitation, system analysis, technical design, programming and documentation of business applications/systems-Cleaned, analyzed and visualized datasets to provide recommendations to senior stakeholders

Helped out on day to day tasks and research under an education startup

-Monitored news and events for different clients across outlets and platforms, including print, digital, television, radio, and social media-Collected and prepared metrics & data to support media analysis and assisted with long-term research projects

-Utilized Oracle SQL, R, social network analytics and visualization tools such as Tableau to analyze a banking AML/financial case and a transactional dataset with over 16,000 records

-Conducted a quantitative and qualitative analysis of the company’s website to optimize traffic. -Assisted in performing a market and competitive analysis and utilized SEMRush and Excel (PivotTable, etc)

Moscow, Russian Federation

-One of the top and most consistent salesperson on the team and company

Albany, New York Area

-Reviewed financial statements and researched ideas and ways to cut costs and increase revenue. -As a team, we introduced an estimated $77,000 in yearly cost-saving initiatives.

Cape Town Area, South Africa

-Generated test documentation and executed tests to verify that the application performs as required.-Maintained documentation of test results and bugs to assist in debugging and modification of application.-Learned and tested Kantar Millward Brown's survey and brand/ad tracking solutions (Brand Pulse & ConversionModel).

Prague, The Capital, Czech Republic

-Checked in and checked out guests, managed different types of billing transactions and client accounts through the hotel’s Opera management system.-Contacted with different departments in the hotel to deal with complaints and requests.

Cortland, Ny

-Coached the U-12 soccer team: organized and coordinated practice sessions, planned and enforced game strategies. -Communicated with other coaches, the players and parents to plan, inform and answer questions.

Cortland, Ny

-Promoted good oral health and created awareness in the local community through marketing campaigns and consultations. -Conducted focus groups and gathered data about oral health and the local community.

Cortland, Ny

-As a team, helped up to 800 low-income taxpayers prepare, do and file their taxes electronically for free, saving up to $120,000.

Cortland, Ny

-Dealt with resident complaints and solved hall related problems. -Formulated new ideas and hall events as a way to fundraise for “Adopt-A-Family”. -Managed the dorm's budget and delegated tasks.

Master Of Business Administration - Mba, Information Systems Business Analytics, 3.6/4.0

Bachelor’S Degree, Economics, 3.7/4.0

Business/Managerial Economics

Business/Managerial Economics

High School, International Baccalaureate/Hs Diploma, 12

High School, International Baccalaureate/Hs Diploma, 11

High School, High School/Secondary Diplomas And Certificates, 9, 10