Khoa Phan Email & Phone Number

New York, NY, US

• Implement and develop rollout of company-wide mid-year reviews, enhancing performance evaluations and feedback processes for employees at all levels.
• Prepare and submit CA Pay Data Reports and EEO-1 Reporting ensuring accuracy and compliance with state requirements.
• Revise Company interview and onboarding processes, resulting in improved candidate experience, streamlined hiring practices, and faster integration of new employees into the organization.
• Design and execute robust performance review plans and employee management strategies, leading to enhanced employee development, increased productivity, and better alignment with organizational goals.
• Manage and advise on employee relations issues, investigations, and resolutions across a bicoastal agency, ensuring consistent adherence to company policies and fostering a positive workplace environment.

Beverly Hills, CA, US

• Developed and spearheaded quarterly, three-week virtual company training program "UTA University" in California, New York, Tennessee, and Georgia.
• Oversaw and managed a global connector program aimed at enhancing employee engagement and fostering a stronger sense of connectivity to the organization and peers
• Coached assistants, managers, and supervisors on effective communication and feedback techniques, improving employee performance and relationships.
• Conducted midpoint and exit evaluations and assessments to measure training programs' effectiveness and identify improvement areas.
• Collaborated with cross-functional departments to assess training needs and develop customized programs to improve employee experience and retention.

Beverly Hills, CA, US

• Developed and executed UTA's three-week learning and training program "UTA University" for the Internship and Agent Training Programs in the Los Angeles, New York, and Nashville Offices
• Curated personalized onboarding schedules by working closely with different facets of HR, hiring managers, assistants, and executives for over 60+ new hires per quarter
• Coordinated company wide state-mandated Harassment Prevention Training of over 500 employees multiple times a year
• Provided advice and support to new employees by answering questions, processing forms, and integrating them into the company through connector programs
• Produced a successful onboarding process by implementing new onboarding procedures to increase clarity and efficiency between hiring managers and new hires
• Collaborated with company stakeholders to create, update, and share company-wide learning materials on multiple different platforms

Beverly Hills, CA, US

• Curated personalized training plans for all early-career new hires, ensuring tailored development and successful onboarding.
• Coordinated meetings for the Learning & Development Director by administering high volume emails and calls
• Updated and edited documents and emails for the L&D team in compliance with retention laws and regulations
• Created and tracked spreadsheets for company wide new manager and interview trainings
• Partnered with L&D coordinators to aid with referrals, attendance tracking, and IT onboarding tickets for new hires
• Scheduled 50+ external one-on-one meetings for board members and partners during UTA's annual review

Beverly Hills, California, US

• Assessed production and development strategies for efficiently assessing scripts, screenplays, and novels
• Created and updated spreadsheets and presentations for monthly updates to upper management
• Scheduled and recorded weekly meetings with interns for check-ins and project updates
• Researched information on upcoming trends in media, entertainment news, and box office numbers for meetings with the staff

Santa Barbara, US

• Reviewed and edited sponsor contracts for clerical errors and to ensure company compliance
• Produced digital and print materials on Adobe InDesign for sponsor pamphlets, donor guides, and staff manuals
• Designed social media campaigns to increase brand awareness, raising over $50,000 in proceeds to fund future projects and philanthropy events

• Planned ​events from conception to completion; arranging stage and program schedules; managing on-site logistics and directing sound/technical services
• Prepared weekly air/building operation reports and work schedules for Service Crew and A/V Operations
• Curated, review, and coordinate contracts and diagrams in compliance with company and client requests

• Collaborated with leadership team to identify relevant questions and determine best methods of collection
• Coordinated meetings with faculty professor, community representatives, district workers, and research members weekly
• Implemented ways to make local community more sustainable and Eco friendly
• Planned, modify and execute research techniques, procedures and tests
• Summarized search results by preparing written reports, graphs, fact sheets and tables

Santa Barbara, CA, US

• Created social media content such as blogs, calendars, promotional materials, and advertisements for clients on Facebook, Instagram, Linkedin, and Twitter
• Developed marketing strategies for 7+ companies through competitive research, platform determination, messaging and audience identification leading to $100k+ in sales
• Assisted Supervisor with social media analytics reports, media/trade show list, and editing press releases

Santa Barbara, CA, US

• Managed content, developed media plans, and updated social media for clients, including Facebook, Instagram, and Twitter, with a focus on increasing awareness and engagement.
• Assisted Public Relations Manager with editing press releases, detailed monthly reports, press releases producing media lists to pitch products to potential buyers
• Strategized and implement new techniques to increase engagement, followers, and influence
• Contributed ideas to concept development, strategic planning, and business operations

• Advised students, parents, and the general public regarding the financial aid application process, awarding aid, and aid disbursement
• Educated students of their rights and the mechanisms of appealing various financial aid decisions
• Conducted financial aid workshops and presentations for student groups, campus organizations and prospective students and parents.

Santa Barbara, California, US

• Organized academic-related events including business attire, resume, and cover letter workshops
• Coordinated and catered a senior graduation event for over 70 UCSB students
• Conducted study tables giving members a safe environment to learn and improvegrade point average
• Direct big & little program with over 200+ individuals to increase club interest and community

US

• Conducted one-on-one tutoring sessions as well as group sessions for students ranging from K-12 grade
• Designed and implemented developmentally appropriate curriculum for students with a wide range of ASD as well as with learning challenges
• Created and resourceful in adapting instructional strategies to meet unique student needs. Design positive approaches and proactive interventions advancing learner engagement; academic achievement; cognitive.
• Planned and conducted activities for a balanced program of instruction, demonstration, and work time that provided students with opportunities to observe, question, and investigate

Bachelor'S Degree, Sociology

Certification, Human Resources Management

High School Diploma, Graduate