Khoa P. Email & Phone Number

Kirkland, Wa, Us

Issaquah, Wa, Us

Issaquah, Wa, Us

- Evaluate, test and provide recommendations on new or existing technologies and solutions through project ownership.- Utilize Apple Business Manager, Workspace ONE UEM (Airwatch) as a global MDM solution to manage Android, iOS and MacOS devices for 10+ countries with 30,000+ devices.- Build Google App Script (Javascript), Appsheet and Powershell projects to automate tasks and improve productivity.- Build and maintain Power BI dashboards for 600 U.S. and 271 international Costco locations for data analysis purposes.- Used Terraform & PowerShell to build an Azure DevOps pipeline to query MDM data, output into Azure Blob Storage and import into Power BI.

Issaquah, Wa, Us

- Developed PowerShell scripts to troubleshoot BSOD events, clean up Active Directory, reinstall printer drivers, troubleshoot trust relationships, install OS updates, query SCCM, etc.- Assisted with tier 2 ticket queue on a wide variety of technologies and devices.- Wrote troubleshooting guides and KB articles on various hardware and software topics.

Issaquah, Wa, Us

- Worked with Client Hardware Solutions to research new technology solutions that meet business requirements for various different value streams such as eCommerce, warehouse, logistics, service management, etc.- Participated in various high-level projects involving use of iBeacons (Minew, Kontakt.io), Cisco DNA Spaces, Workspace One/Airwatch, Appspace, etc.- Worked with Client Hardware Support on various tier 2 tickets escalated from Service Desk - ticket scope ranges from Airwatch MDM configuration, Citrix, Active Directory, SCCM to AS400, VPN, networking and more.- Exceeded expectations in ticket closure during limited time in ticket queue.- Used Powershell to do scheduled health check on 200+ computers from different locations across North America.- Incorporated computer health checks and equipment inventory into a Power BI report that actively updates through local personal gateway.

- Provided white-glove customer service to various small businesses and enterprise clients through case ownership.- Troubleshot network issues (switches, IPs, DNS, LAN, WAN, etc.) and configured Ubiquiti/SonicWall/Meraki equipment.- Troubleshot common hardware/software issues (printers/scanners, ESET antivirus, device performance, security cameras, etc.)- Led project to enroll and manage Apple devices using Mosyle MDM to allow hands-free deployment.- Led project to enroll and manage 250+ Chromebooks using Google Workspace platform.- Collaborated in various VoIP projects (Viirtue, RingCentral, 8x8, etc.) for clients with Polycom, Yealink and Grandstream hardware.- Managed 50+ employees from various clients in Microsoft 365 for Business (SharePoint, Office, Exchange, etc.)

Winter Park, Fl, Us

- Provided remote diagnosis for students enrolling at Full Sail University in various aspects such as installing and troubleshooting both software and hardware, with a strong emphasis on audio equipment (Ableton Live, Logic Pro, Focusrite, etc.)

Round Rock, Texas, Us

- Daily tasks included taking extensive troubleshooting notes, creating next-business-day work orders with proper approvals from proprietary tools or supervisors.- Managed customer cases via Salesforce platform.- Helped migrate 5000 employees worldwide from offices in Asia, Europe, North America and Latin America to work-at-home setups.

Bachelor'S Degree, Network Operations And Security

Bachelor'S Degree, Information Technology

Associate'S Degree, Information Technology