- Defined and prioritized MVP features, roadmap, and user stories- Conducted daily scrum and sprint grooming and planning.- Built a loyalty program and promotion campaign for an e-commerce business.- Built MVP for a heavy-machinery trading platform, focusing on USPs and usability.- Redesigned the car auction website to improve the conversion rate by 20%.

- Improve a digital timesheet to save management time by 30%- User interview, thematic analysis, qualitative research, prototyping, usability testing, user-centered design

• Redesigned the website to increase the sign-up conversion rate by 20%• Focused on micro-interactions, information architecture, and design patterns

• Applied quantitative and qualitative methods to analyze, suggest, and translate feedback from users into feasible features, which were documented as business and technical requirements for designers and developers.• Discussed with the Board of Directors to define product vision, features priority, and release schedule.• Delivered features serving more than 2 million users for multiple platforms (iOS, Android, Smart TV)

- Composed PRD and wireframes of new advertisement formats for cross-products (Zing mp3, Zalo, Bao moi, Zing TV)- Collected and analyzed feedback/requirements from stakeholders, including the R&D team, and internal and external tech teams, to shape requirements and develop specs for new products

• Planned and executed development sprints. Coordinating between multidisciplinary teams, including development, design, and marketing, to develop solutions.• Worked on multiple knowledge domains, including omnichannel retail, SaaS, and CRM. • Assisted the CEO in pre-sales activities, including proposals, System Requirement Specifications (SRS), and Feature list• Acquired 3 key clients, which accounted for 30% of the company’s revenue of that year.

• Set up test strategies and test plans, create and maintain test cases (user scenarios) and keep applicable documentation up to date.• Work closely with Developers, Business Analyst and End Users to conduct mobile apps and integration testing for new-built systems in Development / UAT / Pre-production / Production environment• Work closely with Developers on release processes and procedures