Contracts: Federal Energy Regulatory Commission (Public Trust Clearence)Created and assessed project Standard Operating Procedures (SOPs) tailored to the unique needs of the 12 FERC offices, to support organizational change management and AI integration, with the goal of improving project compliance and increasing operational efficiency.Designed and delivered 10 interactive courses using Articulate Rise and Storyline, covering FERC rulemaking procedures as well as a primer on AI, training an internal team of 20 employees and preparing FERC employees for broader organizational adoption.Analyzed comprehensive needs assessments through over 20 surveys, interviews, and focus groups, directly engaging with stakeholders to tailor training development.Collected and analyzed over 30 government documents and executive orders related to Artificial Intelligence, including confidential materials, to shape organizational change management strategies and develop a targeted training curriculum for AI integration.

Revamped virtual learning environments using Google Drive, Articulate Rise, and Generative AI strategies to boost learner interaction and participation by 5%, resulting in a more engaging online experience and improved accessibility.Led 9 courses in communication theory and skills, resulting in an upward trend of 10% in learner evaluation scores for over 160 learners, through the implementation of strategies and adjustments within required timeframes.Maintained strict accessibility and compliance standards in all content, ensuring equal access for all learners by implementing accessibility measures and fully adhering to regulations throughout the development process.

Contracts: Google, International Monetary FundUtilized ADDIE and SAM methodologies in ID and UX research across a portfolio of 50+ assets, integrating Agile and Generative AI practices, resulting in a 20% reduction in project delivery times and marked improvements in content quality and relevance.Developed 25 e-learning courses using Evolve, Adobe Captivate, and Adobe Creative Cloud, focusing on user experience, leading to a 95% client satisfaction rate over 18 months and surpassing client expectations in UX-focused design and delivery.Analyzed 15,000 data rows from the Intellum LMS over 3 months using advanced data analytics for UX research, achieving a 15% increase in the effectiveness and relevance of instructional materials from a UX perspective.Collaborated with stakeholders and experts to manage and execute 10 projects in 1.5 years, adhering to industry best practices and ensuring alignment of measurable outcomes with project objectives.

Contracts: GooglePublished 20 interactive ILT sessions and Evolve e-learning modules over 2 years, employing quantitative research methodologies to enhance user interaction and knowledge retention, evidenced by improved performance in client assessments.Collaborated closely with multiple stakeholders, utilizing UX research insights to streamline project workflows, resulting in a 15% reduction in project delivery times over 24 months and maintaining a 98% accuracy rate in quality assurance.Achieved a 100% on-time delivery rate for content development projects through effective timeline management using tools like Google Sheets and Smartsheet, grounded in UX research principles, leading to repeated client engagements.

Strategically monitored data and analyzed feedback to identify improvement areas in instructional design and content delivery, achieving a 10% increase in learner satisfaction and significantly enhancing organizational outcomes.Actively participated in 8 industry conferences, presenting findings from 10 quantitative and qualitative research projects on Organizational Change Management (OCM), consumer engagement, and communication frameworks, contributing scholarly insights to industry discourse from an ID and UX research perspective.

Led 7 quantitative and qualitative research projects over 18 months, resulting in presentations at 3 national conferences and a top student paper awards, providing valuable insights applicable to UX research.Developed and taught 4 public speaking courses, directly impacting over 130 students using user-centered design principles to enhance course structure, regularly analyzing student feedback to iteratively improve course content, mirroring key UX research methodologies.