ClassIn is a pioneering education technology platform, where I am fortunate to work on expanding our reach, collaborating with educational institutions, and driving initiatives that enhance the virtual learning experience. My role involves strategic planning, client engagement, and promoting ClassIn’s advanced teaching solutions to optimize online education for schools and organizations.

Delivery execution of the strategic accounts:- Prepare and update corporate students' progress reports- Train client stakeholders on student progression.- Address and escalate issues as needed.- Serve as the interface between corporate students and the service team.Business development:- Contact potential clients and assess needs.- Assist in preparing and executing assessments and proposals.- Coordinate and execute partnership events.- Demonstrate WSE methods to showcase effectiveness.Student Progress Management- Evaluate and ensure the quality of corporate students' English proficiency progress.- Maintain touchpoints throughout the customer journey.- Ensure coaches perform and update progress in the CRM.- Address student/account complaints and concerns.Revenue generation and upselling:- Develop existing clients and generate new business. - Identify business growth opportunities.- Maintain accurate pipeline and forecast of account (B2B) and student (B2C). - Drive coach performance in students revenue generation.Cross Functional Coordination- Marketing Collaboration: Product descriptions, images, activities, copywriting, communications support, alignment, traffic generation, and banners.- IT Collaboration: Develop Corporate Dashboard & Report for BOD.- Finance Collaboration: Manage payment/collection processes.- B2C Collaboration: Coordinate students' classes and teachers.Achievements:- Revenue: Hit 110% Target, individual contribute 35% in total of deal FY 2023​, 100% in Q1/2024- Student Performance: From 33% On-track in early 2023 increasing to 93% On-track FY 2023​- Developed and implemented a Student Progress Tracking system and automated reporting, improving Coach Team efficiency and reducing working time by 34%.- Build & Create the new effective SOP enhance the effection of every touchpoints with Account/Student- Build & Create advance Proposal/Tool for Corporate Sales

- Consulting and persuading students to join English courses- Making monthly sales plan to achieve the required sales target- Building trust to increase the referral and re-enrollment channels- Ensuring the best quality of follow-up serviceAchievements:- Earned 4.8B/year in revenue (average of 50M per product)- Project Development: Focus on referral-based projects

- Consult customer about english course, deal with different level of customer from adolescent to grown-up- Assess students' language proficiency levels and recommend suitable course options to match their learning goals- Monitor & Manage Classroom- Foster a culture of inclusivity and active participation among students.Achievements:- Achieve KPI Target in Sales continuously for 6 months - Ranked among the top three English Consultants at the center- Demonstrate innovation in product development and classroom management strategies

Public Speaking Consultant:- Sell training Courses and take care of students in each season.- Organize and support workshop for haranguer.- Telesale customer from different level base on customer level of marketing- Support Idea and Create Sale Script to support new member.Achiements: - Top 3 Best Seller of Selling Public Speaking Course. earn 303m on total revenue.- Update and create more advance script to help new member

Leadership and Vision:- Provides strategic direction and sets the vision for the club.- Inspires and motivates members to achieve personal and collective goals.- Represents the club in all official capacities, ensuring a positive image.Event Planning and Coordination:- Oversees the planning, organization, and execution of club events and activities.- Ensures events align with the club's objectives of enhancing English language skills.- Collaborates with faculty and external partners to bring in guest speakers and trainers.Communication and Outreach:- Acts as the primary liaison between the club, university administration, and external organizations.- Coordinates the club's communication strategy, including social media and promotional activities.- Ensures timely and effective communication within the club to keep members informed and engaged.